Pearl Timoko
Cannon Hill
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Liquor Assistant
Liquor Legends
01.2023 - 07.2023
- Customer service & cash handling
- Educated customers on different promotions, spirits and wines to facilitate buying decisions
- Membership database & program control
- Stocked merchandise, clearly labeling items, and arranging according to size or colour
- Receiving & putting away deliveries
- Stock management
- Sorting & maintaining BOH as well as general upkeep of store
Bar Supervisor
Shafston Hotel
11.2020 - 09.2022
- Completed daily bar opening and closing procedures
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers using ALM/Lion
- Stocktakes
- Implemented drink prep procedures, significantly reducing wasted stock
- Daily TAB & Keno reconciliation
- Daily Till reconciliation
- Management of staff & security in my bar
- Organising & running bar functions
Cocktail Bartender
Pullmans Hotel, Goldfinch Restaurant
07.2019 - 10.2020
- Creating & implementing cocktails for menus
- Mixed unique and interesting cocktails for customers, including bar specials
- Kept bar stocked with liquors, juices and garnishes for drinks
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Answering phones for room service customers
- Greeting & hosting customers
- Seating bookings
Bartender
The Lord Alfred Hotel
02.2019 - 09.2020
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Daily bar opening & closing procedures
- Tab/Keno/Gaming duties
Education
Responsible Service of Alcohol -
QHA
Responsible Gambling Service -
QHA
Diploma of Visual Arts -
University of Queensland
Brisbane, QLDCertificate III in Fashion Designers & Technology -
University of Queensland
Brisbane, QLDSkills
- Exceptional leadership & management skills
- Organised & has great time management
- Self motivated & takes initiative
- Honest, reliable & trusted employee
Additional Information
REFERENCES AVAILABLE ON REQUEST
Timeline
Liquor Assistant
Liquor Legends
01.2023 - 07.2023
Bar Supervisor
Shafston Hotel
11.2020 - 09.2022
Cocktail Bartender
Pullmans Hotel, Goldfinch Restaurant
07.2019 - 10.2020
Bartender
The Lord Alfred Hotel
02.2019 - 09.2020
Responsible Service of Alcohol -
QHA
Responsible Gambling Service -
QHA
Diploma of Visual Arts -
University of Queensland
Certificate III in Fashion Designers & Technology -
University of Queensland
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