Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Pearly Alvarenga

Melbourne,VIC

Summary

Professional worker with a strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with a positive attitude. Focused on achieving goals and contributing to team success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Consultant Worker

Firstsource Solutions
04.2025 - Current
  • Handled a high volume of inbound and outbound calls daily
  • Assisted customers with billing inquiries, including charges, usage, account balances, payment due dates, and bill adjustments.
  • Processed payments over secure systems and guided customers on setting up direct debit, BPAY and other payment arrangements.
  • Investigated and resolved billing discrepancies, refunds, overcharges and account disputes while maintaining a high level of customer satisfaction.
  • Supported customers in applying for payment extensions, hardship arrangements, and the payment assistance program.
  • Identified patterns in billing issues and escalated recurring problems to relevant teams for process improvement.
  • Educated customers on how to access and manage their bills through Telstra's online portals and My Telstra app.
  • Maintained accuracy and confidentiality in handling sensitive customer financial information in compliance with Telstra's policy and privacy laws.

Crew Member/Volunteer WHS Representative

Victoria State Emergency Service
07.2024 - 01.2025
  • Handling data entry, document management, and maintaining records.
  • Provided general administrative support.
  • Coordinating WHS training sessions and keeping attendance records.
  • Assisting with organising volunteer and staff training and maintaining compliance records.
  • Greet visitors and direct them appropriately.
  • Inputting and updating records in a database or a spreadsheet.
  • Participated in regular training exercises to enhance skills and readiness.
  • Guide and provide input on safety improvements within the unit.
  • Worked effectively in a team environment to make the unit safe and productive.
  • Assist in community safety education and awareness programs.
  • Conducted safety audits and ensure WHS compliance within the unit.
  • Maintaining First aid readiness and compliance.
  • Assist in assessing risk and recommending control measures for the unit.
  • Promote a positive safety culture by hazard reporting, and risk management.

Administrative Assistant

Western Mindanao Command, AFP
03.2006 - 10.2011
  • Managed daily office operations and maintained office inventory ensuring efficient workplace functionality.
  • Providing general administrative support, including data entry, invoicing, and document management.
  • Managing phone calls, mail, and customer queries in a friendly, professional manner.
  • Scheduling appointments and coordinating logistics for our staff.
  • Managed daily office operations and maintained office inventory, ensuring efficient workplace functionality.
  • Scheduling appointments and coordinating logistics for our staff.
  • Performed general clerical duties, such as photocopying, faxing and scanning documents.
  • Handled sensitive and confidential data with utmost discretion and maintained confidentiality protocols.
  • organising meeting rooms, coordinating catering, and preparing for events.
  • Assist in the preparation of the presentation for upcoming tenders and events.
  • Ordering and maintaining office inventories and supplies.
  • Processing invoices, tracking expenses, and handling transactions.
  • Assisting military personnel and staff with day-to-day tasks.

Education

Certificate III - Business Administration

Australian College of Business And Training
03-2025

Graduate Diploma - Occupational Health And Safety

Holmesglen Institute of TAFE
Melbourne, VIC
01-2025

Certificate - Chemical Management

Chemwatch Melbourne
1227 Glen Huntly Rd, Glen Huntly VIC 3163
01-2023

Certificate IV - Work Health And Safety

Melbourne Polytechnic
Melbourne, VIC
07-2021

Transcript - Computer Programming

Universidad De Zamboanga
Philippines
10-2010

Skills

  • Data Entry, Accurate Record-keeping and Confidentiality
  • CRM systems and MS Office (Word, Teams, Outlook, Excel) proficiency
  • High volume Inbound and Outbound calls
  • Billing and Payment account support
  • Time management and multitasking skills
  • Conflict resolution and escalation handling

Certification

  • Rehabilitation and Return to Work Coordinator. Training: Occupational Health Services Australia - February 2024
  • Psychological First Aid, Training: Phoenix Australia December 2024
  • Conduct Manual Handling Safely. Training: Allens Training July 2024
  • Work Health and Safety Essential. Training: VIC SES, October 2024
  • Licenses: White Card, Driver's License, Work with Children Check.

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering
  • Drawing and Painting
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Environmental Conservation Projects
  • Photography
  • Drone Piloting

Timeline

Consultant Worker

Firstsource Solutions
04.2025 - Current

Crew Member/Volunteer WHS Representative

Victoria State Emergency Service
07.2024 - 01.2025

Administrative Assistant

Western Mindanao Command, AFP
03.2006 - 10.2011

Certificate III - Business Administration

Australian College of Business And Training

Graduate Diploma - Occupational Health And Safety

Holmesglen Institute of TAFE

Certificate - Chemical Management

Chemwatch Melbourne

Certificate IV - Work Health And Safety

Melbourne Polytechnic

Transcript - Computer Programming

Universidad De Zamboanga

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Pearly Alvarenga