Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Pearly Manaog

Metro Manila

Summary

Dynamic Implementation Consultant with a proven track record at ELMO Software, specializing in ERP software integration and user acceptance testing. Expert in driving project success through effective stakeholder collaboration and tailored training delivery, enhancing operational efficiency and client satisfaction. Adept at solution design and fostering strong client relationships to ensure seamless transitions.


Professional in implementation consulting. Proven record of managing complex projects and delivering impactful solutions. Known for strong team collaboration and adaptability to changing needs. Proficient in client communication and system integration.

Overview

19
19
years of professional experience

Work History

Implementation Consultant

ELMO Software
11.2022 - Current
  • Facilitated cross-functional meetings to align project goals with organizational objectives.
  • Provided ongoing support and troubleshooting during ERP go-live phases, ensuring minimal disruption.
  • Presented project updates to executive stakeholders, ensuring their buy-in and continued support throughout the implementation process.
  • Leveraged industry best practices in guiding clients through change management processes, fostering a smooth transition to new systems.

Implementation Consultant

Concur
08.2017 - 10.2022
  • Led end-to-end ERP implementation projects, ensuring seamless integration across departments.
  • Collaborated with stakeholders to define system requirements and business processes.
  • Developed training materials and conducted workshops for user adoption of ERP systems.
  • Analyzed existing workflows, recommending enhancements to improve efficiency and accuracy.
  • Managed project timelines and deliverables, driving accountability among team members.

Implementation Consultant

Sterling Talent Solutions
09.2016 - 07.2017
  • Led cross-functional teams to implement software solutions, enhancing operational efficiency and user satisfaction.
  • Developed detailed project plans, ensuring alignment with client objectives and timely delivery of services.
  • Conducted training sessions for end-users, improving system adoption and overall client engagement.
  • Analyzed client requirements and tailored implementations to meet specific business needs effectively.

Account Manager

Sterling Talent Solutions
02.2015 - 09.2016
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Managed account activities, ensuring alignment with client expectations and service delivery standards.
  • Coordinated cross-functional teams to facilitate effective project execution and timely deliverables.
  • Analyzed market trends to identify growth opportunities and inform strategic decision-making for clients.

Customer Service Representative

DELL International Services Philippines
02.2007 - 10.2014
  • Assisted customers with inquiries and resolved issues efficiently.
  • Maintained knowledge of products and services to provide accurate information.
  • Processed customer orders and handled transactions with precision.
  • Collaborated with team members to enhance service delivery and customer satisfaction.

Education

Bachelor of Science - Secondary Education - English

Adventist University of The Philippines
Silang, Cavite, PH
03-2004

Skills

  • User acceptance testing execution
  • Software integration
  • ERP software integration
  • Solution design
  • Implementation management
  • Requirements gathering
  • Training delivery
  • Configuration management
  • User documentation development

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Running

Timeline

Implementation Consultant

ELMO Software
11.2022 - Current

Implementation Consultant

Concur
08.2017 - 10.2022

Implementation Consultant

Sterling Talent Solutions
09.2016 - 07.2017

Account Manager

Sterling Talent Solutions
02.2015 - 09.2016

Customer Service Representative

DELL International Services Philippines
02.2007 - 10.2014

Bachelor of Science - Secondary Education - English

Adventist University of The Philippines

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Pearly Manaog