Pedram Nikaeen
Norwest
Summary
Strategic and results-driven HSEQ Manager with over 25 years of experience in Quality, Safety, and Environmental Management. Proven expertise in developing and implementing ISO-compliant management systems, driving continuous improvement, and fostering a culture of excellence. Skilled in leading cross-functional teams, risk mitigation, and stakeholder engagement. Adept at managing complex projects focusing on compliance, operational efficiency, and sustainability. Strategic leader in the management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organisational goals.
Overview
19
19
years of professional experience
Work History
National HSEQ Manager
Computer Room Solutions
Sydney
08.2022 - Current
- Established and upheld a stellar reputation as a leader in data and communications infrastructure since 2006.
- Directed HSEQ strategy and system management across national CRS workplaces.
- Developed organisational policies to align with industry standards.
- Established and executed HSEQ policies to secure ISO certifications.
- Performed root cause analyses to identify underlying safety concerns.
- Managed audits and ensured adherence to health, safety, and quality standards
- Delivered training programs to enhance organizational compliance and awareness
- Improved business processes, reducing non-conformance rates by 15%
- Developed comprehensive HR solutions and HR management, including Enterprise Bargaining Agreements (EBA), performance reviews, and employment contracts
- Since its 2006 inception, Australian-owned CRS has established itself as a data and communications infrastructure industry leader and go-to provider for a diverse range of clients
- Established processes to ensure efficient workflow throughout the organization.
Senior Quality, Safety and Environmental Lead Auditor
Freelancer
10.2017 - Current
- Conducting ISO Certification audits, including:
- ISO 9001:2015 (Quality Management System)
- ISO 14001:2015 (Environmental Management System)
- ISO 45001:2018 (Safety Management System)
- AS/ NZS 4801 (Safety Management System)
- ISO 55001:2016 (Asset Management System)
- With over 800 days of audit experience in Australia and overseas for the leading Certification bodies including SAI Global and GCC
National Quality Safety and Environmental Manager
Wabtec Australia
Sydney
04.2020 - 08.2022
- Company Overview: Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services
- Whether it's freight rail, transit, mining, industrial or marine, our expertise, technologies, and people are accelerating the future of transportation
- Oversaw quality assurance, operational health & safety, and environmental compliance for Wabtec’s Australian operations
- Improve and maintain the Management System (Quality, Safety, Environment & Authorised Engineering Organisation) to comply with standards, Certification and customer requirements
- Facilitate consultation with relevant stakeholders regarding Safety, Environment and Quality issues
- Planned, scheduled and conduct internal and supplier audits and inspections for compliance and improvement purposes
- Lead problem investigations using Root Cause Analysis using suitable tools (Convergence, 8D, FTA etc.)
- Take relevant action on incidents and non-conformance; this includes containment, investigation, corrective action, alerts, lessons learned and reporting
- Facilitate Training and Awareness on Safety, Quality and Environment scope
- Provide advice and guidance to stakeholders on Quality, Safety & Environment related topics based on standards, regulatory requirements, code of practices, guidelines and technical requirements
- Facilitate and promote QSE-related activities like QRQC, Hazard/Risk management, Emergency preparedness, 2Minute Warning, Wabtec Management System, First Article Inspection, and change management
- Reporting to local management, group, and corporate levels on QSE performance, trends and significant issues
- Work within Corporate and Group guidelines and tools (Gensuite, WIMS etc.)
- Assist the Sales Department in preparing bids in areas of QSE
- Manage QSE team
- Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services
- Whether it's freight rail, transit, mining, industrial or marine, our expertise, technologies, and people are accelerating the future of transportation
Continuous Improvement Manager
Raytheon Australia
Sydney
06.2018 - 04.2020
- Company Overview: Raytheon Australia is the nation's leading provider of whole-of-life capabilities for the Australian Defense Force
- Responsible for establishing and implementing data collection processes and conducting investigations to determine trends and potential issues
- Working with key stakeholders, I drive continuous improvements to management systems, operational processes, and tools, using data and trend analysis
- Assist in establishing processes (including business-to-business) by facilitating workshops to agree on all stakeholders' responsibilities, develop flow diagrams, establish definitions, and then document and release the processes
- Establish and implement a process review schedule to continuously improve the data collection process to attain process maturity
- Establish and implement mitigation strategies to overcome potential problems where analysis demonstrates an unfavorable outcome
- Prepare reports, including the key performance indicator status reports
- Use information from data analysis to identify and facilitate process and tools improvement six sigma projects
- Carry out advanced data collection and analysis for process mapping, root cause analysis, and cost analysis to determine solutions to project issues
- Raytheon Australia is the nation's leading provider of whole-of-life capabilities for the Australian Defense Force
Quality Assurance Manager (Quality Manager)
Downer EDI
Sydney
06.2015 - 10.2017
- Responsible for updating and maintaining the Integrated Contractor Management System for the Road Network Management Contract works
- It includes ensuring those works comply with the legislative, contract, environmental, quality and health and safety requirements
- Developing and maintaining of Asset Management System in compliance with ISO 55001 across the Downer Road Network Management contracts
- Managing establishment and maintenance of the Road Network Asset Management Strategic and Tactical documentation
- Providing inputs, including reporting on the performance of the management system to top management
- Reviewing contract risk management training
- Developing a benchmarking tool to measure Road Network management contracts with Asset management capabilities
- Ongoing compliance assessment of Road Network Management Contracts with contractual requirements, including KPIs
- Developing a document management control system
- Developing and managing quality assurance processes for Asset Management Services department
- Developing Customer Support/ Helpdesk process for Asset Management Information System including Service Change Request
- Reviewing, verifying, assigning, reporting, and following nonconformities concerning Road Network Asset Management System
- Evaluating compliance with international standards
- Managing and controlling strategic Risk Register
- Managing internal and external programs, including the certification process
- Achievement: Successful completion of developing and implementing Asset Management System conforming to ISO 55001 in 3 major DM roads Road Network Management contracts and rewarded the first ISO 55001 certificate in road management services
Quality and Compliance Manager
Broadspectrum (Transfield)
Sydney
10.2013 - 06.2015
- Contractual compliance – planning, monitoring, advice, achievement
- Application of consistent standards and processes
- Achieve defect-free delivery and continuous improvement (6 Sigma)
- Manage quality and compliance resources within budget to achieve outcomes
- Actively participate as a leader in the business to ensure consistent behaviors and outstanding performance of all within the contract delivery
- Lead the development, communication and implementation of tools and processes to deliver KPI performance, subcontractor culture and behavior along with continuous improvement
- Develop and support the implementation of quality systems to achieve the overall responsibilities, e.g
- Mobility, SharePoint etc
- Schedule, manage and undertake audits of systems, processes and the QMP, including closeout of CPARs and observations, following internal and contractual obligations
- Develop improvement strategies with key stakeholders
- Facilitate the development and delivery of training on QA and the QMP
- Develop a Quality Management Plan (QMP) to comply with the requirements of the contractual obligations
- To coach, mentor, and support quality personnel across the contract to develop and apply quality systems and processes to ensure ongoing understanding and compliance with the business/contract requirements
Senior Quality Systems Compliance Advisor
Zinfra Group
Sydney
10.2009 - 10.2013
- Company Overview: Zinfra Group is a leading service provider to the utility infrastructure sectors, delivering a comprehensive range of engineering, operations, maintenance, and construction services nationally
- Identify business and HSEQ Management System processes (including business unit's specific procedures, plans, work instructions, manuals and forms) required for the ZNX NSW/ACT Network Services
- Developing Management Plans required by the client supporting the long-term service agreement, including (QHSE Management Plan, Procurement Plan, Risk Management Plan, Inventory Management Plan, IT Support System Plan, etc
- Working to ensure full Management System integration through the Zinfra Group BMS
- Review the existing Corporate HSEQ Management System and progressively consolidate and improve existing content, moving toward a 'One Zinfra' operating model
- Ensuring the ZNX Network Services NSW HSEQ system is current and fully implemented
- Facilitating client and external system audits and responsible for any non-conformances identified during those audits consistent with the Zinfra Group systems
- Plan and conduct HSEQ Management System Internal Audits and subcontractor's System audits to ensure compliance with the stated requirement
- Monitoring and reporting on sub-contractor performance
- It includes developing and reviewing the contractor's scorecards and identifying areas for improvement
- Assisting the Gas Services Bid and Project Managers with requirements such as Client / Tender Questionnaires, Project HSEQ Management Plan Development and General HSEQ System advice
- Be the 'go-to' person for team HSEQ issues
- Provide mentoring and consultancy services to significant subcontractors to improve the effectiveness of their management systems toward ZNX requirements
- Conducting a feasibility study on establishing a Traffic Control business Unit by analysing historical data and coming up with resource requirement
- Designing tools and processes to optimise utilisation and productivity for field crews
- Achievement: Developed and implemented 8 Program Management Plans, including HSE Management Plan, Quality Management Plan, Emergency Response Plan and Service Delivery Plan (Consisting of 32 Process Maps), Procurement Plan, IT System Support Plan and Inventory Management Plan for a 7-year service agreement in NSW and ACT
- Achieved the approval (desktop study and Audit) of the client with no nonconformity
- Improved the ZNX Management System Compliance from 32% to 92% within a specified timeframe
- Developed the Subcontractor Performance Measurement Tool (Scoreboard) based on contractual KPIs
- Mentoring subcontractors about the HSEQ management system and improving their compliance level up to acceptance level (70%)
- 36% Reduction of ZXN Incident Rate Since January
- 74% of reduction in Customer Complaints since January
- Developed and Delivered a Risk Management workshop
- Achieved a 0.11% underground service strike
- Zinfra Group is a leading service provider to the utility infrastructure sectors, delivering a comprehensive range of engineering, operations, maintenance, and construction services nationally
Lead Auditor (Sub Contractor)
DNV Certification Pty Ltd
Sydney
07.2009 - 12.2009
- Perform Quality Management System Audits (ISO 9001:2008)
- Perform OH&S Management System Audits (OHSAS 18001-AS/NSZ 4801)
- Perform Environmental Management System Audits (ISO 14001:2004)
National Quality and HSE Manager
Garlock Pty Ltd
Sydney
08.2008 - 10.2009
- Company Overview: Garlock's South Pacific operation has warehouse and production facilities in Perth, Sydney, Gladstone and Auckland, New Zealand
- Garlock offers industry premium brand high-quality sealing solutions
- As a member of the Executive Management Team, I presented a positive ethical example and contributed to a positive tone at the top of the internal control environment
- To develop, implement and manage WHS and QA procedures
- To develop and manage the return to Work & Injury Management Program
- To work within the QHSE program to maintain accreditation
- Develop and implement integrated management strategies and plans, including resources, systems, timescales, and financials to support, contribute to and integrate within the organisation's annual business plan and long-term strategy
- To develop and maintain systems to establish standards relating to activities and products
- To monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
- To liaise and cooperate with management and standards bodies (e.g., BSI, Government Departments, HSE, etc.)
- Manage staff according to company standards (appraisals, discipline, training, development, etc.)
- To liaise with customers and suppliers where necessary (where impacting/affected by quality issues)
- To perform or schedule Internal Audits
- To organise and chair Management Review Meetings
- Achievement: Closeout 6 Major nonconformities in 5 months and commented on by the Certification Body
- Developed WHS and Environmental Management System from scratch
- Created a culture of problem-solving and teamwork within the organisation by digging into the issues and root cause investigation
- Improve the efficiency of processes by mapping the bottlenecks and critical control points
- Garlock's South Pacific operation has warehouse and production facilities in Perth, Sydney, Gladstone and Auckland, New Zealand
- Garlock offers industry premium brand high-quality sealing solutions
Client Manager / Lead Auditor/ Team Leader
BSI Group
Sydney
12.2005 - 08.2008
- Company Overview: BSI is the Certification certifying more than 3,500 clients across more than 50 programs in Australia
- Perform the role of internal Client Manager, managing clients and Key Accounts professionally on behalf of BSI
- Plan and deliver certification assessments for Quality, Environment, OH&S program, including integrated audits (400 Man/Days Audit)
- Conduct Assessments and Key Account management to achieve a target of 80% utilisation throughout the year, chargeable to the client
- Provide input into the service delivery process improvements
- Liaise with GM-Operations, Compliance & Risk to train and develop assessment resources
- Conduct Report Review and Technical Review for the relevant program as required
- Provide Technical input for new business proposals, including durations
- Provide Management reports as directed by GM Operations or the BSI business
- Program Management of Key Accounts Clients including Organizing, Training, Planning, Auditing and reporting, e.g., Nokia Siemens, Atlas Copco, Alcoa, Veolia Water, Bullivant, Dimension Data Australia, Brother International and Orbis Mandatum
- Supervised over 80 Subcontractor auditors
- Auditor qualifying reviewer
- Approved Technical Officer for Audit Report Review
- BSI is the Certification certifying more than 3,500 clients across more than 50 programs in Australia
Education
M.D. - Materials
Sharif University of Technology
01.1997
Skills
- Quality Assurance System
- Safety Management System
- Environmental Management System
- Continuous Improvement
- Nonconformance Resolution
- Root Cause Analysis
- Certified Six Sigma Black Belt
- Asset Management Systems
- Stakeholder Management
- Project Management Professional (PMP)
- Policy and procedure development
- Coaching and mentoring
- Complex Problem-solving
- Business planning
- Risk management
- Regulatory compliance
Personal Information
Driving License: Holder of Full Driving license, Australia
Hobbies and Interests
- Music Composing
- Piano player
- Travelling
- Sports
Training
- Quality and WHSE Management Systems Training
- Environmental Management System Training
- ITP Training
- Tutor for Project Management Courses (PM BOK) in 3 Companies
- Tutor for Lead auditor training course for ISO-9001:2008/ OHSAS 18001 and ISO 14001
Languages
Fluent, Native speaker
References
Available upon request
Residential Status
Australian Citizen
Technical Certifications
- PMP (Project Management Professional)
- Lead Auditor (ISO 9001, ISO 14001, ISO 45001)
- WHS Lead Auditor (AS/NZS 4801, OHSAS 18001)
- ISO 55001 Asset Management Lead Auditor
- Six Sigma Black Belt
- ICAM Lead Investigator (Incident Investigation)
- Diploma of WHS
- ISO 50001 Energy Management Expert
Languages
English
Full Professional
Persian
Native/ Bilingual
Timeline
National HSEQ Manager
Computer Room Solutions
08.2022 - Current
National Quality Safety and Environmental Manager
Wabtec Australia
04.2020 - 08.2022
Continuous Improvement Manager
Raytheon Australia
06.2018 - 04.2020
Senior Quality, Safety and Environmental Lead Auditor
Freelancer
10.2017 - Current
Quality Assurance Manager (Quality Manager)
Downer EDI
06.2015 - 10.2017
Quality and Compliance Manager
Broadspectrum (Transfield)
10.2013 - 06.2015
Senior Quality Systems Compliance Advisor
Zinfra Group
10.2009 - 10.2013
Lead Auditor (Sub Contractor)
DNV Certification Pty Ltd
07.2009 - 12.2009
National Quality and HSE Manager
Garlock Pty Ltd
08.2008 - 10.2009
Client Manager / Lead Auditor/ Team Leader
BSI Group
12.2005 - 08.2008
M.D. - Materials
Sharif University of Technology
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