Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Felicio Da Silva

Sydney,NSW

Summary

Hardworking employee enthusiastic about learning! Inside and outside. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

5
5
years of professional experience

Work History

Sales Representative

Pool Brothers
06.2020 - 10.2022
  • Supported the evaluation of new products, and provided clinical feedback to marketing and sales
  • Developed reporting infrastructure for sales KPIs, resulting in a 23% improvement in customer conversion rate
  • Worked closely with services team to meet customer expectations, resulting in an annual retention rate of 87%, exceeding target goals
  • Served as point of contact for customer resolution, successfully deescalating 95% of issues without management involvement
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Waiter

Nicks - Darling Harbour
04.2019 - 07.2020
  • Presented dish descriptions to precise chef standards, receiving 99% positive table card reviews
  • Operated with accountability, missing 0 shifts and arriving on time for 100% of shifts
  • Exceeded sales targets by 18% by recommending double-scoops, toppings, sundaes, and items such as cookies and brownies
  • Seated guests, informing them of daily specials, aiding in a 5% rise in profit during 2019
  • Life in Sports
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Nike

NIke
01.2017 - 05.2018
  • Recruited physicians and staff to attend local, regional, and national training programs for Humana products, resulting in $30,000 in new revenue
  • Supported the evaluation of new products, and provided clinical feedback to marketing and sales
  • Handled merchandise returns, assisted manager with ordering new merchandise, and scheduled store associates to accept deliveries and transfer to stockroom and sales floor
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

Certificate IV in Marketing & Communication - Marketing

AlBright Institute of Business And Language
Sydney, NSW
11.2025

Diploma of Leadership - Management Business Management

Clarendon Business
2022

Certificate IV in Business - Business Management

Clarendon Business
2020

Skills

  • Sales
  • Energetic Person with amazing conversation skills, Excellent at building
  • Relationships with clients at all levels and closing sales with new and existing
  • Customer Service
  • Highly skilled with cold calls, sales presentation and product demonstration
  • Positive and craving for success!
  • Negotiations Techniques
  • Product Demonstrations
  • Customer Relationships
  • Problem-solving
  • Results-oriented
  • Communication
  • Self-motivation
  • Problem-Solving Strengths

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Sales Representative

Pool Brothers
06.2020 - 10.2022

Waiter

Nicks - Darling Harbour
04.2019 - 07.2020

Nike

NIke
01.2017 - 05.2018

Certificate IV in Marketing & Communication - Marketing

AlBright Institute of Business And Language

Diploma of Leadership - Management Business Management

Clarendon Business

Certificate IV in Business - Business Management

Clarendon Business

Similar Profiles

CREATE PROFILE
Pedro Felicio Da Silva