Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

PEDRO GONZALEZ

Project Manager
BONDI BEACH,NSW

Summary

Industrial Engineer with 10 years experience managing a variety of projects in the finance, IT and human resource sectors in both Chile and Australia.

Currently working for a credit bureau where I am responsible for managing multiple complex projects aimed at process optimization and automation to improve the customer experience.

My studies and experience have enable me to develop a deep understanding of the principles of project management. I am an organised and methodical employee who thrives under pressure and can adapt to any work environment.

I have highly developed interpersonal skills and have extensive experience developing and managing relationships with stakeholders.

I am looking for a new opportunities to further refine my skills and contribute my expertise to a new team.

Overview

10
10
years of professional experience

Work History

PROJECT MANAGER PMO

Experian Australia
04.2021 - Current
  • Responsible for planning, scheduling and tracking different kind/sizes of projects within Experian Credit Services Australia
  • Meeting their respective milestones and deliverables using world class tools and practices
  • Engaging with key stakeholders and managing their expectations and needs
  • Aligning internal and external resources to ensure the desired results of the Project in terms of: plan, scope, budget and deliverables originally defined
  • Regularly monitoring and reporting on progress to key stakeholders through the use of reports, dashboards and presentations, including: project progress, risks/issues with their respective response plan proposal
  • Responsible for project evaluations and assessment of results, including expected benefit realisation against agreed financial benefits and customer experience outcomes
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Maintained open communication by presenting regular updates on project status to senior managers.
  • Personal achievements: After starting this role as an extra gig, in addition to my previous Client Services role, I was officially promoted to Project Coordinator within the company after 5 weeks.

senior CLIENT SERVICES Consultant

EXPERIAN AUSTRALIA
09.2019 - 03.2021
  • Responsible for covering all enquiries received by the client services team, insuring that KPI’s are met whilst delivering excellent customer service with an outstanding experience for clients, some of which are Westpac, CBA, Citibank plus several others
  • Whilst meeting the business compliance requirements regarding Due Diligence process, continuing to create and update the documentation of new procedures and processes, reporting and the optimisation of all existing processes
  • Personal achievements: Construction of processes and workflows documentation for the Client Services Team (non-existing before)
  • Presentation of current area processes in front of company´s board when going through an external auditory
  • Assisted in implementing new Due Diligence process within the company, when onboarding new clients into the company.

project manager officer (PMO)

bancoestado (Bank of the State of Chile)
07.2015 - 05.2018
  • Responsible for effectively and efficiently managing project schedules, including but not limited to allocations, equipment, team progression, budget, identify project requirements, status report updates and resources as well as running team meetings and training sessions for both the team and clients
  • Main person for end to end management of the project
  • Personal achievements: Awarded a prize as the posted team member of the year in my first year at work
  • Implementation of risk management in team meetings
  • Best 360-degree feedback of the team.

project manager

spincorp (mobile solutions developers)
05.2014 - 07.2015
  • Responsible for planning, scheduling and tracking project timelines, milestones and deliverables using appropriate tools and practices
  • Always engaging with key stakeholders and managing expectations
  • Managing the alignment of people, processes and technology to ensure the desired results for the plan, scope, budget and deliverables originally defined
  • Regularly monitoring and reporting on progress to key stakeholders through the use of reports, dashboards and presentations, including project progress, risks/issues with their respective response plan proposal
  • Also the elaboration of project evaluations and assessment of results, including expected benefit realisation against agreed financial benefits and customer experience outcomes
  • Personal achievements: Job promotion within the first 3 months in the company (from Engineer of Project to Project Manager)
  • Responsible of managing 5+ projects simultaneously
  • Excellent management of fabrics and providers from abroad, through calls in English and Portuguese.

consultant

design and process
- 03.2014
  • Responsible for the qualitative research for the different ongoing projects and the respective creation of a range of professional working tools, such as: manuals, products library and state of progress presentations
  • Redesigning and implementing throughout our client’s company (one of the bigger Insurance Stoker of the country) workflows and procedures
  • Personal achievements: Creation and implementations of task for first time in the team
  • Elaboration of control panels and library of products (out of initial scope).

Education

Migration Skills Assessment (MSA) APPROVED -

ENGINEERS AUSTRALIA

Sustainable Strategic Management diploma - undefined

pontificia universidad católica de valparaiso

agile methodology certification - undefined

NTT DATA

organizational future design workshop - undefined

A.Siendo Consultores

Industrial engineer - undefined

universidad técnica federico santa maria

industrial engineer exchange program - undefined

universidad de lleida

Skills

Highly organized

undefined

Accomplishments

  • My degree thesis was accepted into a business model and selling it to the Chilean Government.
  • Successfully producing sports events summoning more than 2000 people over many years.
  • Speak fluent Spanish and English.

Timeline

PROJECT MANAGER PMO

Experian Australia
04.2021 - Current

senior CLIENT SERVICES Consultant

EXPERIAN AUSTRALIA
09.2019 - 03.2021

project manager officer (PMO)

bancoestado (Bank of the State of Chile)
07.2015 - 05.2018

project manager

spincorp (mobile solutions developers)
05.2014 - 07.2015

consultant

design and process
- 03.2014

Migration Skills Assessment (MSA) APPROVED -

ENGINEERS AUSTRALIA

Sustainable Strategic Management diploma - undefined

pontificia universidad católica de valparaiso

agile methodology certification - undefined

NTT DATA

organizational future design workshop - undefined

A.Siendo Consultores

Industrial engineer - undefined

universidad técnica federico santa maria

industrial engineer exchange program - undefined

universidad de lleida

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PEDRO GONZALEZProject Manager