Pedro Juan Gonzalez
Petersham,NSW
Summary
I have excellent verbal communication, liaison and customer service skills. I am bilingual and am fluent in reading, writing and speaking in Spanish. In all my work experience to achieve successful outcomes for customers and the business, an essential part of my role has been to develop positive relationships with customers, maintaining a strong working relationship with colleagues and ensuring the corporate brand is upheld at the highest standard. I am proficient with Microsoft Office, PowerPoint, Excel, various data systems and search engines for the purposes of research and administrative support. Moreover, I have an excellent work ethic and am dependable, punctual and diligent. I have the ability to prioritise multiple tasks in a fast paced environment and I am conversant with setting and meeting business key performance indicators.
Overview
14
14
years of professional experience
Work History
Business Development Manager/Account Manager
Realty Assist Australia
02.2022 - Current
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Facilitated and managed business development plan based on market and industry research.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Participated in industry and trade organizations to build industry and customer alliances.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Reviewed operational records and reports to project sales and determine profitability.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Acted as main point of contact in matters relating to client concerns and needs.
Business Development Manager
Elders Real Estate/ Home loans
Annandale, NSW
11.2020 - Current
- Counseled clients on home purchasing and loan process as well as on industry topics.
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification.
- Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
- Presented and processed client loan documents and verified comprehension of essential language.
- Employed fresh marketing techniques to expand book of business.
- Clarified mortgage loan process details to educate borrowers.
Senior Sales Associate
Burberry Flagship Store
09.2018 - 02.2020
- Led sales team as Senior Sales Associate at Burberry flagship store.
Sales Associate
Ermenegildo Zegna
04.2017 - 07.2018
Sales Floor Manager
Keneth Cole
New York City, New York
01.2011 - 12.2016
- Floor Manager at the New York City Flagship Store
Education
Diploma in Business Management -
Hannay Accreditation College
Sydney, NSW08.2024
Skills
- Verbal communication
- Liaison
- Customer service
- Bilingual
- Spanish
- Positive relationships
- Working relationship
- Corporate brand
- Microsoft Office
- PowerPoint
- Excel
- Data systems
- Search engines
- Research
- Administrative support
- Work ethic
- Dependable
- Punctual
- Diligent
- Prioritise tasks
- Fast-paced environment
- Business key performance indicators
Capabilitystatement
I have excellent verbal communication, liaison and customer service skills. I am bilingual and am fluent in reading, writing and speaking in Spanish. In all my work experience to achieve successful outcomes for customers and the business, an essential part of my role has been to develop positive relationships with customers, maintaining a strong working relationship with colleagues and ensuring the corporate brand is upheld at the highest standard. I am proficient with Microsoft Office, PowerPoint, Excel, various data systems and search engines for the purposes of research and administrative support. Moreover, I have an excellent work ethic and am dependable, punctual and diligent. I have the ability to prioritise multiple tasks in a fast paced environment and I am conversant with setting and meeting business key performance indicators.
Timeline
Business Development Manager/Account Manager
Realty Assist Australia
02.2022 - Current
Business Development Manager
Elders Real Estate/ Home loans
11.2020 - Current
Senior Sales Associate
Burberry Flagship Store
09.2018 - 02.2020
Sales Associate
Ermenegildo Zegna
04.2017 - 07.2018
Sales Floor Manager
Keneth Cole
01.2011 - 12.2016
Diploma in Business Management -
Hannay Accreditation College
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