Prince Itoya
Bentley,WA
Summary
Dynamic hospitality professional with extensive experience at QT Hotels & Resort, excelling in front desk operations and staff training. Proven problem-solver with a strong work ethic, enhancing guest satisfaction through efficient processes and effective communication. Successfully managed teams to optimize performance and ensure operational excellence.
Professional hospitality worker with strong track record in training and assessment . Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Auditor
Country Comfort Pert
03.2024 - Current
- Management representatives
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Front Office Manager
QT Hotels & Resort and Minor Suites,
03.2023 - 09.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Responsible for hotel and departmental training and assessing new and refresher for the old.
- Assist guests during their stay by maintaining professional, open and honest communication and responding to guest requests, complaints, reviews in timely and professional manner.
- Ensure daily checklists (AM/PM and Night) are completed in a timely manner preparing department SOP and making sure organizational policies are Procedures are maintained.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Night & Day Duty Manager
QT Hotels & Resort and Minor Suites.
11.2018 - 03.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Housekeeping Supervisor
QT Hotels & Resort
05.2014 - 02.2017
- Training new and old staff
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Owner / Owners Representative
Morikhine Pty Ltd
05.2014 - 02.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Licenses - Management of Liquor Venue
Approved Managers Card
Western Australia 08-2024
First Aid - First Aid
Senior First Aid
Port Douglas, QLD01-2024
Bachelor of Science - Metaphysical Science/ Psychology
UNIVERSITY OF METAPHYSIC
Sedona, Arizona USA01-2022
Training And Assessment
Certificate IV in Training And Assessment
HBA LEARNING CENTRE12-2014
Bachelor of Science - Business In Hospitality Management
William Blues College of Hospitality
Sydney, NSW02-2013
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Accomplishments
- Created a standard operating procedure in line with my organisational objectives.
- Created and executed a new check-in process for guests arriving late in the evening which helped to shave an average of 5 minutes off of the prior process.
- Appy me knowledge of traning and assessment to train both new and older staff as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
Certification
. Certificate iv in training and assessment.
. Approved managers card.
. First aid certificate.
Languages
English
Full Professional
Hebrew
Elementary
Timeline
Night Auditor
Country Comfort Pert
03.2024 - Current
Front Office Manager
QT Hotels & Resort and Minor Suites,
03.2023 - 09.2023
Night & Day Duty Manager
QT Hotels & Resort and Minor Suites.
11.2018 - 03.2023
Housekeeping Supervisor
QT Hotels & Resort
05.2014 - 02.2017
Owner / Owners Representative
Morikhine Pty Ltd
05.2014 - 02.2017
Licenses - Management of Liquor Venue
Approved Managers Card
First Aid - First Aid
Senior First Aid
Bachelor of Science - Metaphysical Science/ Psychology
UNIVERSITY OF METAPHYSIC
Training And Assessment
Certificate IV in Training And Assessment
Bachelor of Science - Business In Hospitality Management
William Blues College of Hospitality
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