Peggy Arrington
Capalaba,QLD
Summary
Optometric Technician with almost 20 years of experience delivering high level of customer service and patient centered care. Assists optometrist with additional testing and contact lenses sales and ordering to support vision needs for patients of all ages. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Surgical and Optical Technician
Lasik Plus Vision Center
08.2020 - 02.2022
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Meet with candidates to determine surgical eligibility via initial pre-testing before exam with Doctor.
- Aided surgeon with all aspects in the surgery center.
Certified Optician
LensCrafters, Luxottica
05.2018 - 03.2020
- Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
- Improved customer satisfaction by providing personalized optical consultations and product recommendations.
- Educated clients about lens options and coatings, helping them make informed decisions about their eyewear purchases.
- Mentored junior staff members on industry best practices, resulting in a knowledgeable and cohesive team environment.
ABO Certified Optician
EyeWest Vision Clinic
07.2005 - 04.2018
- Increased workplace safety by maintaining a clean and organized work area, adhering to established guidelines.
- Maintained up-to-date knowledge on industry trends and new products, providing informed recommendations to clients.
- Conducted comprehensive frame repairs, extending the lifespan of clients'' eyewear investments while minimizing expenses related to replacements or upgrades.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in satisfied clientele.
- Educated clients on proper eyewear care and maintenance to prolong the life of their frames and lenses.
- Contributed to increased sales by effectively presenting the benefits of various lens options.
- Collaborated with optometrists to ensure seamless care for patients, enhancing overall service quality.
- Performed accurate measurements and adjustments for a comfortable fit, ensuring customer satisfaction.
- Assisted customers in selecting appropriate eyewear for their needs, enhancing customer experience.
Education
High School Diploma -
Hill City High School
Hill City, South Dakota, USA05.1979
Skills
- Customer Service
- Optical Sales
- Optical Measurements
- Optical dispensing
- Frame adjustments
- Multifocal lens fitting
- Optical Equipment Maintenance
- Prescription Interpretation
- Optical Terminology
- Quality Control Inspections
- Licensed by American Board of Optical Dispensers
- Optical Laboratory Safety
- Progressive Lens Fitting
Certification
American Board of Opticianry certified since 2007.
Timeline
Surgical and Optical Technician
Lasik Plus Vision Center
08.2020 - 02.2022
Certified Optician
LensCrafters, Luxottica
05.2018 - 03.2020
ABO Certified Optician
EyeWest Vision Clinic
07.2005 - 04.2018
High School Diploma -
Hill City High School
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