Peggy Derksen
Perth,WA
Summary
Proven professional with a solid background in both driving and administrative roles, notably at Uber and Royal Perth Hospital. Excelled in customer service and data management, enhancing office efficiency and maintaining impeccable driving records. Demonstrates punctuality and reliability, with a commitment to upholding confidentiality and fostering positive customer interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Driver
Uber
03.2017 - 03.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during trips to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Administrative Clerk
WA Police Vehicle Impound Unit
01.2017 - 05.2017
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email dealing with the possible early release of impounded vehicles.
Administrative Clerk
Royal Perth Hospital
07.2016 - 01.2017
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Contributed to project success by providing administrative support to various teams as needed.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Streamlined document management, implemented digital filing system that improved access and security.
Administrative Clerk
City of Stirling - Animal Registration Department
01.2016 - 09.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to speak to them regarding unpaid animal registration fees and respond to inquiries.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
Education
No Degree - Hairdressing
Mt Lawley Technical College
Perth, WA02-1982
Skills
- City and non-city driving
- Punctuality
- Customer rapport
- Driving and transportation
- Customer Service
- Reliability
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Certification
- Teaching English as a Foreign Language (TEFL) Certification
- WA Driver's License
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Adventure Travel
- Train Travel
- Road Trips
Timeline
Driver
Uber
03.2017 - 03.2023
Administrative Clerk
WA Police Vehicle Impound Unit
01.2017 - 05.2017
Administrative Clerk
Royal Perth Hospital
07.2016 - 01.2017
Administrative Clerk
City of Stirling - Animal Registration Department
01.2016 - 09.2016
No Degree - Hairdressing
Mt Lawley Technical College
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