PEI LIN

• Manage day-to-day operations of a 6-member Background Checks team, overseeing workload distribution, task prioritization, and SLA adherence, while acting as the primary escalation point for complex queries to ensure timely resolution."

• Develop and deliver structured training and cross-training programs, including monthly 1:1 check-ins, to enhance team capability, performance, development, and wellbeing.

• Lead and collaborate on key projects, driving continuous process improvements, enhancing operational efficiency, and ensuring compliance through engagement in internal and external audits.

• Represent the Background Checks team in cross-departmental projects and initiatives, ensuring seamless collaboration across functions

• Organize office activities to promote team engagement, morale, and productivity

• Build and Maintain strong relationships with external service providers, ensuring high-quality service delivery and effective collaboration

• Led comprehensive compliance checks for candidates across Australia and New Zealand (including Eligibility to Work, Criminal Record Checks, and Health & Safety Inductions), ensuring adherence to company policies and national legislative requirements, while serving as an internal quality auditor to uphold and improve service standards

• Acted as a lead team member, overseeing a major portion of the Background Checks team, ensuring smooth operations, effective task management, and mentoring new team members on critical compliance processes and service delivery standards

•Consistently exceeded performance targets in a high-paced environment, processing 150% more than the team average and consistently met Service Level Agreements (SLAs) for response times and accuracy

• Recognized by both management and colleagues (voted 'Star of the Period') for consistently fostering a positive team environment and contributing to high morale across the Australia & New Zealand business

• Create and refine process parameters to improve operational efficiency and consistency
• Provide professional customer service to both internal and external stakeholders

• Barista in busy metropolitan Hospital Cafe environment
• Feedback from hospital staff and customers on high standard coffee
• Feedback on excellent customer service
• Supervisor for modern Australian cafe, supported by back end kitchen and chef with full meal offering
• Food Safety Supervisor in Hospital Environment with strict infection control requirements
• End of day settlement/cash management
• Stock ordering responsibility
• Cross outlets - backfilling other food and beverage outlets across the hospital as needs be (total of 5 outlets)

• Experience supervising very busy Sushi shop - ~$10k turn over per day
• Supervision, including recruitment, interviewing, training and day to day management of team of 8 staff
• Stock ordering experience - balancing sales with stock levels
• Extensive use of POS (Point of Sale) equipment and software for processing of transactions
• End of Day till balance and settlement experience
• Banking and other cash management experience
• Focus and commitment on exceptional customer service

• Appointed leader for counter service role, with a recognised and rewarded ability for excellent customer service
• Focus on exceptional customer service, achieving consistent positive feedback from both customers and management
• Extensive use of POS (Point of Sale) equipment and software for processing of transactions
• End of Day till balance and settlement experience
• Extensive experience working in preparation of various Sushi products, primarily Sushi Rolls
• Included use of kitchen equipment including the hot plate and deep fryer

• Extensive experience working in preparation of various Japanese cuisine food products, including but not limited to, Sushi, Bento Boxes etc
• Included use of kitchen equipment including the hot plate and deep fryer
• Customer service role, greeting and serving all customers and processing sales through Point of Sale
• Focus on exceptional customer service, achieving consistent positive feedback from both customers and management

• Preparation, cooking and packaging of various Japanese cuisine food products, including but not limited to, Sushi, Bento Boxes etc
• Included use of kitchen equipment including the hot plate and deep fryer
• Customer service role, greeting and serving all customers and processing sales through Point of Sale
• Focus on exceptional customer service, achieving consistent positive feedback from both customers and management

• Comprehensive range of services for all guests staying at the B&B - 30 Bed venue

• Undertook all Interpreting Services for the club which regularly hosted shows with participants, and importantly officials from all over the world
• Representation from over 30 countries
• Translation of international dog show regulations
• Coordination of all dog shows, including the necessary coordination of all judges' travel arrangements and other travel itineraries
• In excess of 40 events per year
• Management of expense reimbursements to all hosted judges
• In excess of $250,000 in financial transactions with all necessary checks and balances
• Escorting and interaction with all judges to ensure not only interpreter services are provided, but rapport is maintained
• Permit application management for all dog show activities, working within regulations of relevant government and industry bodies
• Coordination of all Office Administration duties

• Full interpretation services for racing vehicle part retailer
• Business Development role, including canvasing and contacting new potential customers
• All Office Administration Duties
• Stock ordering and inventory management
• Coordination of shipping including to overseas customers
• Bespoke packaging sourcing, including scoping and costing with various suppliers