Summary
Overview
Work History
Education
Skills
Timeline
Generic

PEICI HAN

Summary

I'm a dynamic bilingual(English & Mandarin) customer service representative with several years of experience handling incoming calls, resolving customer issues, inputting orders and getting feedback from customers.


I will be a hardworking and enthusiastic employee about learning retail field inside and out. I always pursue opportunities to learn new skills and contribute to group success. And I could offer strong administrative, relationship-building and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Salesperson

Billow Travel Pty Ltd
02.2018 - 06.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Provided product benefits and advantages and discussed pricing with interested parties.

Online Sales Assistant

Taobao
04.2016 - 01.2018
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Implemented marketing campaigns to increase customer engagement and sales.
  • Established and maintained e-commerce website to promote and sell products.

Salesperson

Stonesoft Real Estate
04.2014 - 12.2015
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Reviewed market research data and changed sales plans accordingly.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Presented purchase offers to sellers for consideration.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Advised clients on market conditions and property value for informed decision-making.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Education

Bachelor of Information Technology - Information Technology

Melbourne, VIC

Skills

  • Cross-Selling Products and Services
  • Customer Engagement
  • Account Management
  • Prospecting Skills
  • Networking
  • Product Description
  • Sales Process
  • Relationship Building

Timeline

Salesperson

Billow Travel Pty Ltd
02.2018 - 06.2023

Online Sales Assistant

Taobao
04.2016 - 01.2018

Salesperson

Stonesoft Real Estate
04.2014 - 12.2015

Bachelor of Information Technology - Information Technology

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PEICI HAN