PEICI HAN
Vermont,Australia
Summary
Dynamic professional with a strong background in early childhood development and customer service at Billow Travel Pty Ltd. Proven ability to foster nurturing environments, utilizing strong communication and observational skills. Committed to children's well-being and learning, with a deep understanding of the EYLF and National Quality Standards. Reliable and organized team player eager to contribute.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Full-Time Parent
Self-Managed
- Current
- Gained firsthand understanding of early childhood development
- Created a nurturing and stimulating home learning environment
- Developed patience, empathy, and strong communication skills
- Managed daily routines, safety, and emotional well-being of a toddler
- Strengthened multitasking and time management skills
Customer Service Representative
Billow Travel Pty Ltd
Melbourne, VIC
02.2018 - 06.2023
- Provided warm, professional service to a diverse customer base, including families with young children.
- Developed strong communication and problem-solving skills through handling inquiries, resolving complaints, and ensuring customer satisfaction.
- Built trusting relationships through active listening and responsiveness, skills directly transferable to working with children and families.
- Collaborated with team members to create a welcoming and supportive environment.
Education
Master of Science - Business Law
Monash University
Caulfield, VIC12-2013
Certificate III - Early Childhood Education and Care
Global Business College of Australia (GBCA)
MelbourneSkills
- Deep interest in children's well-being and learning
- Knowledge of the EYLF and National Quality Standards
- Warm
- Patient
- Attentive
- Strong observational skills
- Strong communication skills
- Reliable
- Organized
- Eager to learn
- Able to work well with teams
- Able to follow instructions
Certification
- HLTAID012 First Aid in Education and Care Setting
- Employee Working With Children Check
- Australian Working Rights (Australian Permanent Resident)
Languages
- English, Fluent
- Mandarin, Fluent
Key Skills And Attributes
- Deep interest in children’s well-being and learning
- Knowledge of EYLF and National Quality Standards
- Warm, patient, and attentive
- Strong observational and communication skills
- Reliable, organized, and eager to learn
- Able to work well with teams and follow instructions
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Customer Service Representative
Billow Travel Pty Ltd
02.2018 - 06.2023
Full-Time Parent
Self-Managed
- Current
Master of Science - Business Law
Monash University
Certificate III - Early Childhood Education and Care
Global Business College of Australia (GBCA)
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