PEIGEN DU
SYDNEY,NSW
Summary
Dynamic Customer Experience Consultant specializing in supply chain management and data analysis. Achieved a 98% service satisfaction rating while implementing efficient onboarding processes that reduced lead time by 15%, driving long-term business growth.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Customer Experience Consultant
A.P. Moller - Maersk
CHINA
07.2021 - 08.2025
- Successfully converted transactional accounts into integrated partners by cross-selling $30k+ in end-to-end Supply Chain products, strengthening long-term business growth and service diversification.
- Facilitated the seamless onboarding of 50+ new clients into Maersk proprietary systems, reducing average implementation lead time by 15% while maintaining a 98% service satisfaction rating.
- Orchestrated export operations for 500+ FFE monthly across CY and CFS cargo; managed import/export exceptions and streamlined execution processes with Cargo Service Planning to ensure 100% SLA adherence.
- Coached junior staff, supervised workflow, and supported process management to uphold operational standards.
Education
BBA - Logistics Management
Qingdao University
CHINA12-2023
High School Diploma -
Qingdao Harbour Vocational & Technical College
CHINA06-2021
Skills
- Customer relationship management
- Data analysis
- Salesforce
- Case Management
- Proficient in Cargo Wise
- Proficient in MS Office
- Supply chain management
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
Australian full driver's license.
Timeline
Customer Experience Consultant
A.P. Moller - Maersk
07.2021 - 08.2025
BBA - Logistics Management
Qingdao University
High School Diploma -
Qingdao Harbour Vocational & Technical College