Pei Hsuan Lee

Inspiring and encouraging young kids to speak English by creating English-speaking environment.

• Provided safe, caring and fun learning environment for kids.
• Motivated kids to continue with programs and find their confidence in speaking English.
• Monitored student progress through pop-up quizzes and adapted learning plans to optimise progress based upon the surroundings and the mood of the kids.

• Generated and presented monthly financial statements to senior management.
• Created and implemented procedures of managing PP&E in compliance with SOX.
• Partnered with local and global auditors to prepare yearly audits and ensure compliance with governmental tax guidelines.
• Coordinated AP payment runs and accounts across different business entities and territories.
• Reviewed and processed employee expense reports and vendor invoices for payment.
• Analysed monthly balance sheet accounts for corporate reporting.
• Prepared monthly bank reconciliations and submitted compiled reports to shareholders.
• Translating important HQ accounting policies to the local language.

• Provided remote first and second line technical support to the platform users daily in the languages of English and Mandarin Chinese.
• Explained technical information to non-technical users with clear, and written communication.
• Followed customer handling procedures to ensure the safety of users' account.
• Captured and recorded key information when conducting issue investigations.
• Prioritised and promptly responded to vast number of reported incidents and logs.

• Identified system errors and immediately resolved using tried and true company procedures.
• Posted customer payments into general ledger, recording cash, checks, credit and debit card transactions.
• Identified and analysed trends and monitored customer behaviours.
• Organised financial statements and assessed cash activities to ensure accuracy.
• Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
• Trained new employees on accounting principles and company procedures.
• Increased team efficiency by analysing staff and equipment performance.
• Led by example and demonstrated company best practices.
• Updated training and procedures to address skills gaps and challenges.

• Prepared documentation and training manuals for users and other consultants.
• Provided advises of best compliance practices with laws and regulations to clients.
• Issued paychecks and administered direct deposits to bank accounts.
• Reconciled and balanced payroll accounts accurately to meet deadlines.
• Evaluated discrepancies and rectified payroll errors.
• Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
• Responded to enquiries and provided information regarding payroll related matters.