Peijin Chi
Rivervale,WA
Summary
Accomplished Franchise Owner with a proven track record at Domino's Pizza, excelling in operations management and staff hiring. Demonstrated success in enhancing franchise relations and brand compliance, leading to increased profitability and customer loyalty. Skilled in relationship building and effective communication, ensuring operational excellence and team cohesion. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
11
11
years of professional experience
Work History
Franchise Owner
Honey Creme
08.2018 - 06.2024
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
Franchise Owner
Domino's Pizza
01.2015 - 04.2018
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
Manager's Assistant
Domino's Pizza
03.2013 - 11.2014
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Attended monthly sales meetings and reported pertinent information to employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
No Degree - Certificate IV in Spoken And Written English
Polytechnic West
Carlise, WA01.2015
Skills
- Brand Compliance
- Franchise Relations
- Operations Management
- Small business operations
- Verbal and written communication
- Relationship Building
- Staff Management
- Staff hiring
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Franchise Owner
Honey Creme
08.2018 - 06.2024
Franchise Owner
Domino's Pizza
01.2015 - 04.2018
Manager's Assistant
Domino's Pizza
03.2013 - 11.2014
No Degree - Certificate IV in Spoken And Written English
Polytechnic West
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