Peita Pittella
Melbourne,VIC
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
30
30
years of professional experience
Work History
Medical Practice Manager
Utopia Refugee & Asylum Seeker Health
Melbourne, Australia
01.2019 - Current
- Managing a Refugee clinic in Melbourne’s West
- Setting up the practice from the beginning, employing staff, setting up systems, achieving accreditation
- Oversee and coordinate the practice to ensure effective and efficient day to day operations
- Contributing to the development of ethical workplace culture within Utopia’s values
- Overseeing the accreditation process
- Payroll including TAX, super payments, Accounts payable and receivable
- Use of XERO accounting package
- Schedule and chair practice meeting
- Represent Utopia at stakeholder meeting
- Develop and maintain business continuity
- Coordinate staff employment
- Training and inducting new staff
- Lead the practice in risk management and QI improvements
- Assist with clinical staff rosters and management of team
- Coordinating payroll services
- Complete reporting on all financials and metrics of the business, working to targets and ensure the practice operates profitably
- Implements all established Protocols and Standard Operating Procedures
- Ensure Performance reviews and plans are conducted with emphasis on current KPI’s and consequent professional development and training of the team
- Develop and ensure that Reception and administrative services engage with clients and Practitioners and suppliers that is in a caring, professional, fair and productive manner.
Training Support Officer (Mat Leave) / Acting Register education and practice support coordinator (extended sick leave)
MCCC GP Training
01.2019 - 01.2019
- Assisting the GP registrars with obtaining fellowship with the RACGP, allocating registrars to training practices, collating education and training documents and sending in for fellowship
- AGPR Forms (for Provider Numbers)
- RCTI’s
- Training time calculations
- Initial and Further assessment documents
- Registrar, supervisor, practice enquires
- New practice accreditation administration
- Hospital experience assessment
- RPL assessments
- Practice Manager workshops
- Advance and extended skills post.
Client Services Team Leader
Cohealth Footscray
01.2017 - 01.2019
- Managing 15 Client Services Officers (CSOs) across 3 sites with services including General Practice and Specialists, Dental clinic - Public and Private, Allied health services including various counselling services and a refugee health clinic
- As a team leader I oversea the smooth running of the reception for all clinics
- This includes day to day supervision and performance management of Client Services Officers
- I utilize strong leadership, support and guidance, and coaching to ensure a high quality service and ongoing development of staff
- Responsible for directly overseeing the general reception and waiting areas
- Coordinate Rosters for 15 receptionists over 3 sites
- Recruitment of new CSO’s
- Training all CSO’s in use of the specific appointment, billing of the programs related to the relevant team
- Management of complaints
- Deescalating any issues or situations that may occur
- Management of electronic medical records including transfer of records ensuring compliance with Privacy principles
- Ensure all services are appropriately billed
- Assisting at reception when required
- Registration, client appointments, data entry and full administrative functions
- Manage a timely workflow of client information.
Medical Administration Assistant
IPC Health (formerly ISIS Primary Care)
Hoppers Crossing, Australia
01.2003 - 01.2017
- Following commencement and working in the main reception for several years, I was appointed to the role of GP administration assistant in 2012
- This role provided direct onsite Management for the Hoppers Crossing medical clinic, with the Medical Manager having oversight for all organisational medical services based on an alternate site
- Manage the day-to-day functions of a busy bulk billing General practice (3 x GPs) specializing in refugee health
- Manage the day to day functions of a Paediatric clinic including prioritization of referrals for a Consultant Paediatrcician and Paediatric fellow
- Coordinate rosters for Registered clinic nurses, nurse immunisers and Care plan nurse
- Assist with management of Consultant Infectious Diseases Physician clinics
- Manage and supervise in house interpreter/translators and arrange external interpreters as needed
- Manage internal and external appointments for all patients of the clinic, including appointment scheduling and issuing reminders
- Manage registrations of newly arrived refugees by cross checking documents, visas, and providing assistance to access external services
- Liaise with external agencies regarding pathology, imaging, results, discharge summaries, waiting lists, and other administrative functions
- Manage internal referrals to Allied health with reference to patient need and waiting times
- Assisting and training all users in use of the specific appointment, billing and medical software including training Client Service Officers (reception staff) regarding the medical program
- Management of electronic medical records including transfer of records ensuring compliance with Privacy principles
- Management of complaints incorporating liaison with the Medical Manager
- Ensure all services are appropriately billed
- Consultation with the Medical Manager / Clinical Director as needed.
Dental Assistant
Roger’s and Hill Dental Surgery
Hoppers Crossing, Australia
01.2002 - 01.2003
- Chair side Assisting
- Reception duties
- Sterilizing instruments
- Assisting with patients under General Anesthetic.
Dental Reception/ Chair side Assisting
Doutta Galla Community Health Centre
Kensington, Australia
01.2000 - 01.2002
- Reception Duties
- Chair side Assisting
- Sterilizing instruments.
Dental Assisting
North Richmond Community Health Centre
Richmond, Australia
01.1994 - 01.1997
- Chair Side Assisting
- Sterilizing instruments.
Education
Diploma in Leadership -
UNE
01-2024
Level 1 &2 of De Escalating
Level 2 first aid certificate
Level 2 First Aid certificate
Cultural competency ATSI training
GLBTIQ training
Family Violence training
CPR
Certificate IV Health Administration -
ACACIA
Certificate III Health Service Assistance -
ACACIA
Certificate III of Business Office Administration -
Victoria Uni
Certificate III in Dental Assisting -
La Trobe Uni
Skills
- Policy and Procedure Development
- Revenue Cycle Management
- Staff Guidance
- New Hire Training
- Operations Management
- Practice Management
- Strategic Business Planning
- Supplies Ordering
- Medical Practice Oversight
- Bookkeeping
- Hiring Medical Personnel
- Medical Billing
- Human Resources Management
- Staff Management
- Performance Metrics
- Quality Improvement
- Managing Medical Practices
- Budget Oversight
- Payroll Administration
- Strategic Planning
- Managing Files and Records
- Staff Supervision
References
- Dr Mariam Tokhi, General Practitioner at Utopia Refugee & Asylum Seeker Health, 0414 195 023
- Clara Davies, Registered Nurse, 0434 905 511
Timeline
Medical Practice Manager
Utopia Refugee & Asylum Seeker Health
01.2019 - Current
Training Support Officer (Mat Leave) / Acting Register education and practice support coordinator (extended sick leave)
MCCC GP Training
01.2019 - 01.2019
Client Services Team Leader
Cohealth Footscray
01.2017 - 01.2019
Medical Administration Assistant
IPC Health (formerly ISIS Primary Care)
01.2003 - 01.2017
Dental Assistant
Roger’s and Hill Dental Surgery
01.2002 - 01.2003
Dental Reception/ Chair side Assisting
Doutta Galla Community Health Centre
01.2000 - 01.2002
Dental Assisting
North Richmond Community Health Centre
01.1994 - 01.1997
Diploma in Leadership -
UNE
Level 1 &2 of De Escalating
Level 2 first aid certificate
Level 2 First Aid certificate
Cultural competency ATSI training
GLBTIQ training
Family Violence training
CPR
Certificate IV Health Administration -
ACACIA
Certificate III Health Service Assistance -
ACACIA
Certificate III of Business Office Administration -
Victoria Uni
Certificate III in Dental Assisting -
La Trobe Uni
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