PEITRA MCNEILL

Key Achievements & Responsibilities:

• Provide day to day oversight, supervision and management to large teams to maintain consistency and quality assurance.
• Identifies training and mentoring opportunities to help team members identify, understand and respond to challenging situations. Review employee performance and provide constructive feedback to improve skills.
• Holds self and team accountable to public sector values and agreed performance standards; Supports achievement of outcomes by anticipating and resolving issues; Establishes and implement actions to increase level of people engagement; Creates opportunities for recognizing performance.
• Champions workplace health and safety
• Leadership that promotes and manages a safety-first culture and ensures compliance with all Occupational Health and Safety laws and associated regulations.

Key Achievements & Responsibilities:

• Performed background checks, attended work sites and consulted with key stakeholders, such as local councils and other government authorities, to investigate allegations into public health breaches and recommend appropriate solutions to maintain compliance
• Monitored and enforced legislative compliance
• Identified and reported risks/issues, escalated and triaged cases for further evaluation.
• Consulted with stakeholders to ensure alignment with regulatory directives and deliver tailored solutions.
• Built and nurtured strong relationships with a broad range of key stakeholders.
• Managed a team of 8 AOs, focusing on driving capability development and service delivery by identifying opportunities to inform, re-educate and improve performance.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Oversaw flight operations, compliance checks and record keeping to deliver safe and high quality customer service, with responsibility for identifying and mitigating risks as well as informing team members and customers of compliance regulations and maintaining compliance.
• Quickly developed rapport with individuals from diverse age brackets and backgrounds, acting as the escalation point to promptly resolve any issues or concerns.
• Supervise and training team members, including identifying opportunities and solutions to improve processes
• Prepared various documentation, including safety briefs and manuals.
• Recognised as a Brand Ambassador in 2018