Peiwen (Jessie) Ma
North Melbourne,VIC
Summary
Developed strong customer service skills in fast-paced retail environment, providing efficient and friendly support to diverse clientele, focusing on customer satisfaction. Possesses foundational understand of food safety standards, as well as inventory management, along with cash handling and point-of-sale system skills. Adaptable and well-suited to dynamic environments, maintaining composure and showcasing skills in communication and teamwork.
Overview
4
4
years of professional experience
Work History
Tutor
Alchemy Tuition
01.2025 - Current
- Developed personalized lesson plans for 1-2 hour sessions to address individual student needs and learning styles.
- Developed strategies for test preparation to improve academic outcomes in specialized subjects.
- Experience with senior (Year 11-12) students preparing for university entrance exams
- Facilitated engaging tutoring sessions that improved student understanding of complex subjects.
- Evaluated student progress regularly in order to adapt teaching methods to enhance understanding.
- Collaborated with parents and teachers to align educational goals and ensure consistent support.
- Fostered a positive learning environment that encouraged student participation and confidence.
Tea Barista
Chatime
12.2021 - 10.2022
- Prepared a variety of beverages according to standard recipes and based on customer preferences.
- Maintained cleanliness and organization to ensure compliance with health standards and to enhance customer experience
- Assisted customers with menu selections based on preferences and dietary requirements.
- Operated point-of-sale system to process transactions accurately and efficiently.
- Provided bilingual support to customers, ensuring clear communication
- Assisted pro shop staff with retail sales, ensuring accurate transactions and inventory control.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
Bachelor of Science - Mathematical Sciences
University of Melbourne
Parkville, VIC11-2027
Skills
- Retail customer service experience
- Verbal and written communication
- Collaboration and teamwork
- Friendly, positive attitude
- Organisation and preparation
- Problem-solving skills
- Adaptable nature, suitable for fast-paced environments
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Tutor
Alchemy Tuition
01.2025 - Current
Tea Barista
Chatime
12.2021 - 10.2022
Bachelor of Science - Mathematical Sciences
University of Melbourne