Peiyao Chang
POINT COOK,Victoria
Summary
Aspiring Urban Planner, currently pursuing a Master of Urban Planning at the University of Melbourne, with a strong foundation in strategic analysis, research, and stakeholder engagement. Previous experience in preparing reports, conducting site analysis, and contributing to multi-disciplinary urban development projects. Proficient in Microsoft Office, GIS (basic), and data visualisation tools. Passionate about creating sustainable, resilient, and people-focused urban environments.
Overview
5
5
years of professional experience
Work History
Team Member
Woolworths
Werribee , VIC
12.2023 - Current
- Assisted clients in selecting products through virtual consultations and chat features.
- Managed online order placements and tracked delivery schedules for customer satisfaction.
- Communicated product availability and alternatives to enhance client shopping experience.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service processes and customer satisfaction.
- Implemented feedback from customers to enhance overall service delivery quality.
Strategic Support Associate
Yanchuan Baiyou Ecological Agriculture Development Co., Ltd.
Yanan City, China
10.2020 - 03.2023
- Assisted with daily scheduling, stakeholder correspondence, and document management
- Participated in market research for eco-agriculture development trends in China
- Supported preparation of reports, presentations, and government liaison materials
- Helped coordinate seasonal production planning and local outreach effort
- Gained exposure to strategic decision-making and rural business development
- Assisted with daily scheduling, stakeholder correspondence, and document management
- Participated in market research for eco-agriculture development trends in China
- Supported preparation of reports, presentations, and government liaison materials
Investment Banking Intern
CITIC Securities
XianYang , China
03.2020 - 08.2020
- Assisted in preparing financial and industry analysis reports, supporting investment decisions and project evaluations.
- Conducted research on infrastructure and urban development projects, improving understanding of urban economic drivers.
- Coordinated with cross-functional teams, enhancing skills in project management and client communication.
Education
Master of Urban Planning - Urban Planning
University of Melbourne
Parkville, VIC06-2026
Bachelor of Commerce - Marketing And Management
University of Melbourne
Parkville, VIC12-2023
Skills
- Urban planning research & policy analysis
- Report writing & data interpretation
- Stakeholder communication & teamwork
- Microsoft Office (Word, Excel, PowerPoint)
- Time management & multi-tasking
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Team Member
Woolworths
12.2023 - Current
Strategic Support Associate
Yanchuan Baiyou Ecological Agriculture Development Co., Ltd.
10.2020 - 03.2023
Investment Banking Intern
CITIC Securities
03.2020 - 08.2020
Master of Urban Planning - Urban Planning
University of Melbourne
Bachelor of Commerce - Marketing And Management
University of Melbourne
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