Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pelagia Stachurska

JINDABYNE,NSW

Summary

Dynamic professional with extensive experience in customer service and team training at Woolworths. Proven ability to enhance customer satisfaction through effective conflict resolution and cash handling. Recognized for developing strong relationships with clients and colleagues, while efficiently managing time and resources to exceed expectations.

Overview

40
40
years of professional experience

Work History

Team Member

Woolworths
JINDABYNE, NSW
09.2009 - 06.2023
  • Provided customer service support to ensure satisfaction.
  • Maintained a clean and organized work area throughout shift.
  • Assisted customers with product selection and ordering process.
  • Greeted customers upon entering the store with friendly demeanor.
  • Operated cash registers to process payments from customers.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Looked for ways to go above and beyond job requirements.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Trained new team members using approved training materials and information.
  • Built and maintained working relationships with peers and upper management.
  • Identified needs of customers promptly and efficiently.

Live-In Elderly Caregiver

Mum
JINDABYNE, NSW
12.2002 - 12.2008
  • Prepared nutritious meals according to dietary restrictions and preferences.
  • Assessed environment for safety hazards and took steps to reduce potential risks.
  • Transported client to medical appointments using own vehicle when necessary.
  • Accompanied client on doctor visits or other errands outside of the home.
  • Responded promptly to all requests made by patient regarding care needs.
  • Provided daily assistance with activities of daily living such as bathing, dressing, grooming and toileting.
  • Developed individualized care plans for each patient based on their needs and preferences.
  • Organized and monitored medications to ensure proper dosage was taken at the correct times.
  • Assisted with transferring from bed to wheelchair or walker safely.
  • Assisted clients with paying bills, scheduling appointments and making phone calls.
  • Drove clients to appointments, errands and special events.
  • Picked up groceries, prescriptions and other items for clients.
  • Cooked and served meals to clients according to dietary needs.
  • Performed chores and light housekeeping around client's residence.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Helped clients get in and out of beds and wheelchairs.

Hospitality Worker

Sodexo - Sydney Olympics
Sydney
07.2000 - 12.2003
  • Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
  • Served food and drinks to customers in a timely manner.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Minimized risks to guests by strictly following sanitizing procedures for different areas.
  • Prepared entrees, side dishes, and desserts for guests during busy periods.

Disabled Children's Driver

Department of Education
Sydney, NSW
01.1997 - 02.2000
  • Managed time efficiently when making multiple stops along designated routes.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Documented daily mileage, gas, and other data.
  • Transported riders to designated stops according to pre-determined schedules.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Enhanced customer satisfaction by providing courteous and professional service.

Office Manager/Secretary

3M
Pymble, NSW
07.1992 - 10.1997
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Provided administrative support to management team including preparing reports and presentations.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Organized company events including holiday parties, team building activities .
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Maintained confidential records relating to personnel matters.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Assisted in developing budgets for departmental expenses.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Supervised staff members, organized schedules and delegated tasks.
  • Developed and implemented office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Computer Specialist

IBM
Sydney, NSW
10.1983 - 02.1992
  • Assisted in developing and maintaining server infrastructure to ensure system reliability and performance.
  • Managed user accounts including password resets, account creation and deletion, permission changes.
  • Provided technical support to end users in areas such as hardware and software installation, troubleshooting, and configuration.
  • Monitored system performance metrics to detect potential issues before they become critical.
  • Provided training sessions to end users on how to use newly installed software applications.
  • Assisted with IT projects by providing technical advice or expertise when needed.
  • Performed regular system maintenance tasks such as disk defragmentation, virus scans.
  • Provided training sessions for staff members on how to use new computer applications or technologies.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Identified system data, hardware or software components to meet user needs.
  • Scanned networks with vulnerability assessment tools to identify security holes.
  • Managed user profiles, security access, and shared file structures.

Education

Some College (No Degree) - Information and Computer Systems

Charles Sturt University
Wagga Wagga, NSW

Skills

  • Customer service
  • Cash handling
  • Team training
  • Product knowledge
  • Conflict resolution
  • Time management

Timeline

Team Member

Woolworths
09.2009 - 06.2023

Live-In Elderly Caregiver

Mum
12.2002 - 12.2008

Hospitality Worker

Sodexo - Sydney Olympics
07.2000 - 12.2003

Disabled Children's Driver

Department of Education
01.1997 - 02.2000

Office Manager/Secretary

3M
07.1992 - 10.1997

Computer Specialist

IBM
10.1983 - 02.1992

Some College (No Degree) - Information and Computer Systems

Charles Sturt University

Similar Profiles

CREATE PROFILE
Pelagia Stachurska