PELENAISE MOALA
Glebe,NSW
Summary
Proven track record in enhancing youth engagement and patient care at MRM Care Consultant, demonstrating exceptional motivational skills and relationship building. Spearheaded interactive mentoring programs and improved health outcomes, showcasing expertise in goal planning and team collaboration. Achieved significant advancements in community and patient well-being through innovative strategies and effective communication. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
27
27
years of professional experience
Work History
YOUTH MENTOR
MRM CARE CONSULTANT
01.2021 - Current
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
- Fostered a culture of mutual support among mentees by encouraging peer mentorship and collaborative learning.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Established a safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
- Collaborated with fellow mentors to create consistency in program delivery across all areas of focus.
- Facilitated conflict resolution among peers, cultivating a culture of respect and understanding within the group.
- Implemented goal-setting strategies with mentees, promoting personal accountability and growth towards their objectives.
- Promoted mental health awareness through workshops and open conversations, equipping youths with coping strategies to manage stress effectively.
NDIS AND AGED CARE SUPPORT WORKER
MRM CARE CONSULTANT
01.2021 - Current
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
- Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
- Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.
- Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
Lifestyle Coordinator/Administrative Assistant
St George Aged Care Centre
05.2018 - 12.2021
- Developed strong relationships with local vendors, securing exclusive deals for community events.
- Increased community engagement through the organization of various social activities and gatherings.
- Facilitated communication between residents in order to build a sense of camaraderie within the neighborhood.
- Cultivated a welcoming environment that encouraged social interaction among residents at all lifestyle events.
- Maintained accurate records of all events, attendees, expenses, and feedback for future reference and improvement purposes.
- Enhanced member satisfaction by implementing diverse and engaging lifestyle programs.
- Organized educational seminars addressing topics relevant to the needs or interests of the resident population.
- Conducted regular assessments of program effectiveness, making adjustments as needed to enhance offerings.
- Promoted health and wellness initiatives through the organization of fitness classes and workshops.
- Implemented feedback mechanisms such as surveys or suggestion boxes in order to maintain open dialogue with residents regarding their opinions on programming.
- Coordinated logistics for special events, including venue selection, vendor management, and on-site execution.
- Collaborated with residents to identify interests and preferences, tailoring programs accordingly.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Monitored and evaluated program performance to determine value and quality.
- Helped clients set and achieve health and wellness goals.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
MARKETING MANAGER
NATIONAL CAR CONNECTIONS
03.2015 - 04.2018
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
ASSISTANT IN NURSING
Rockdale Nursing Home
02.2004 - 08.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
ASSISTANT IN NURSING
St George Aged Care Centre
02.1997 - 09.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Diploma - COMMUNITY SERVICES
TAFE
Ultimo, NSW06.2024
Certificate IV - Disability Studies
SIGNATURE TRAINING COLLEGE
PARRAMATTA07.2019
Certificate III - ASSISTANT IN NURSING
SIGNATURE TRAINING COLLEGE
Parramatta, NSW04.2003
DIPLOMA - BUSINESS MANAGEMENT
KENT COLLEGE
DARLING HARBOUR06.2000
No Degree -
St Scholastica College
Glebe, NSW12.1997
Skills
Positive Reinforcement
Goal Planning
Homework Assistance
Group and individual sessions
Behavior Modeling
Team Collaboration
Relationship Building
Self-awareness
Motivational Skills
Scheduling
Timeline
YOUTH MENTOR
MRM CARE CONSULTANT
01.2021 - Current
NDIS AND AGED CARE SUPPORT WORKER
MRM CARE CONSULTANT
01.2021 - Current
Lifestyle Coordinator/Administrative Assistant
St George Aged Care Centre
05.2018 - 12.2021
MARKETING MANAGER
NATIONAL CAR CONNECTIONS
03.2015 - 04.2018
ASSISTANT IN NURSING
Rockdale Nursing Home
02.2004 - 08.2007
ASSISTANT IN NURSING
St George Aged Care Centre
02.1997 - 09.2006
Diploma - COMMUNITY SERVICES
TAFE
Certificate IV - Disability Studies
SIGNATURE TRAINING COLLEGE
Certificate III - ASSISTANT IN NURSING
SIGNATURE TRAINING COLLEGE
DIPLOMA - BUSINESS MANAGEMENT
KENT COLLEGE
No Degree -
St Scholastica College
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