Pelenaise Tu'ifua
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Queensland Specialist Dermatology
01.2023 - Current
- Maintained current and accurate medical records for patients.
- Invoiced patients accurately in line with charging guidelines.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Secretary
Brisbane Neurology Clinic
04.2022 - 12.2022
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Organized paperwork such as charts and reports for office and patient needs.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Medical Receptionist
Chang Medical Pty Ltd
10.2020 - 04.2021
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Childcare Worker
Little Wishes Early Learning Centre
09.2019 - 12.2019
- Maintained group discipline through positive reinforcement, behavior modelling, and collaboration with parents.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Provided support and guidance to children in conflict resolution.
Assistant Educator
Pine Mountain Road Child Care Centre
10.2015 - 06.2019
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Encouraged critical thinking skills in students by challenging them with complex problems and thought-provoking questions during lessons.
- Streamlined grading processes by creating efficient rubrics for evaluating student performance on assignments and assessments.
- Increased parent involvement with regular communication regarding student progress, concerns, and accomplishments.
- Maintained safety and security by overseeing students in recess environments.
Work Experience
Arrow Energy Ltd
12.2013 - 01.2014
- Collected, arranged, and input information into database system.
- Sorted and organized files, spreadsheets, and reports.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Diploma of Education - Child Care
Dreamtime Training
Thuringowa Central, QLD11.2018
High School Diploma -
San Sisto College
Carina, QLD11.2015
Certificate III - Business Education
TAFE Queensland South Bank
South Bank, QLD11.2015
Certificate III - Allied Health
TAFE Queensland South Bank
South Bank, QLD11.2015
Certificate III - Meeting & Event Planning
TAFE Queensland South Bank
South Bank, QLD11.2015
Certificate III - Recreation & Sports
TAFE Queensland South Bank
South Bank, QLD11.2015
Certificate II - Tourism
TAFE Queensland South Bank
South Bank, QLD11.2015
Skills
- Payment Plan Options
- Office Administration
- Outpatient Procedures
- Medical Transcription
- Patient Registration
- Patient Scheduling
- Workflow Optimization
- Customer Service
- Invoice Processing
- Clinical Support
- Cash Handling
- Appointment Setting
Accomplishments
- Business - Cert III
- Allied Health Assistance - Cert III
- Children's Services (Child Care) - Cert III
- External: Cert III Events (incorporating Cert II Tourism)
- Sports & Recreation Officer - Cert III
- English
- Maths
- Religion & Ethics
- Inter School Sports: Tennis (Team Captain), Netball, Basketball
Additional Information - Citizenship
Australian
Timeline
Medical Receptionist
Queensland Specialist Dermatology
01.2023 - Current
Medical Secretary
Brisbane Neurology Clinic
04.2022 - 12.2022
Medical Receptionist
Chang Medical Pty Ltd
10.2020 - 04.2021
Childcare Worker
Little Wishes Early Learning Centre
09.2019 - 12.2019
Assistant Educator
Pine Mountain Road Child Care Centre
10.2015 - 06.2019
Work Experience
Arrow Energy Ltd
12.2013 - 01.2014
Diploma of Education - Child Care
Dreamtime Training
High School Diploma -
San Sisto College
Certificate III - Business Education
TAFE Queensland South Bank
Certificate III - Allied Health
TAFE Queensland South Bank
Certificate III - Meeting & Event Planning
TAFE Queensland South Bank
Certificate III - Recreation & Sports
TAFE Queensland South Bank
Certificate II - Tourism
TAFE Queensland South Bank
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