Pelenaise Tu'ifua
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Genie, Xestro and Clinic to Cloud appointment scheduling system to manage over 50 or more patients weekly. Organized and accurate in managing patient flow. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Case Manager
NeuroTMS
03.2024 - 06.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managed approx 30 incoming calls, emails and faxes per day from customers
Medical Receptionist
Queensland Specialist Dermatology
01.2023 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Claiming NDIS on behalf of my son
09.2023 - 10.2023
Medical Secretary
Brisbane Neurology Pty Ltd
04.2022 - 12.2022
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
Medical Receptionist
Chang Medical Pty Ltd
10.2020 - 04.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
Childcare Worker
Little Wishes Early Learning Centre
09.2019 - 12.2019
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
Childcare Assistant
Pine Mountain Road Child Care
10.2015 - 06.2019
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
Education
High School Diploma -
San Sisto College
Carina, QLDDiploma of Education - Childcare
Dreamtime Training
Thuringowa Central11.2018
Certificate III - Business
TAFE Queensland
Southbank, QLD11.2015
Certificate III - Allied Health
TAFE Queensland
Southbank, QLD11.2015
Certificate III - Event Planning
TAFE Queensland
Southbank, QLD11.2015
Certificate II - Tourism
TAFE Queensland
Southbank, QLD11.2015
Skills
- Problem-Solving
- Organization and Multitasking
- Case Management
- Relationship Building
- Decision-Making
- Client Advocacy
- Appointment Scheduling
- Records Management
- Medical Billing
Timeline
Case Manager
NeuroTMS
03.2024 - 06.2024
Claiming NDIS on behalf of my son
09.2023 - 10.2023
Medical Receptionist
Queensland Specialist Dermatology
01.2023 - 02.2024
Medical Secretary
Brisbane Neurology Pty Ltd
04.2022 - 12.2022
Medical Receptionist
Chang Medical Pty Ltd
10.2020 - 04.2022
Childcare Worker
Little Wishes Early Learning Centre
09.2019 - 12.2019
Childcare Assistant
Pine Mountain Road Child Care
10.2015 - 06.2019
High School Diploma -
San Sisto College
Diploma of Education - Childcare
Dreamtime Training
Certificate III - Business
TAFE Queensland
Certificate III - Allied Health
TAFE Queensland
Certificate III - Event Planning
TAFE Queensland
Certificate II - Tourism
TAFE Queensland
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