Peli Sherpa

• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.

• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.

• Excellent customer service and communication skills

• Ability to multitask in busy environments

• Friendly, approachable, and professional at all times

• Fast learner and able to follow instructions easily

• Strong teamwork and collaboration skills

• Experience handling cash and using POS systems

• Able to stay calm and polite under pressure

• Basic knowledge of food and beverages

• Good memory for taking and delivering accurate orders

• Flexible with shifts, including weekends and holidays

• Reliable, responsible, and punctual

Understanding of health, safety, and hygiene standards

• Able to stand and walk for long periods

• Positive attitude and willingness to help wherever needed