PELIN BAKI

• Delivering exceptional guest experiences and maintaining operational standards across a fleet of five vessels
• Responsible for ensuring the cleanliness, functionality, and aesthetic appeal of vessels, including cabins, lounges, and entertainment areas
• Provide personalized guest services during charters, catering to individual preferences and requirements
• Assist in vessel operations, including docking, anchoring, and navigation support, to ensure smooth and safe sailing experiences
• Collaborate with catering and event coordination teams to deliver tailored services for private charters and corporate events
• Conduct routine maintenance checks and report technical issues to ensure vessels remain in top condition
• Recognized for professionalism and attention to detail, contributing to positive client feedback and increased repeat business

Key Responsibilities

• Vessel maintenance and presentation
• Personalized guest services
• Support for docking, anchoring, and navigation operations
• Collaboration with catering and event teams
• Routine maintenance and technical issue reporting
• Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
• Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
• Followed safety protocols and procedures to prevent accidents.

• Business planning and meetings with boat owners, marina managers and suppliers
• Responsible for boat maintenance and repair operations, rigging equipment replacement operation, boat rental and sailing race operations
• Driving operational performance through processes management and improvements that resulted in positive change for the customer, employee, and company
• Developed and implemented company policies and procedures relating to the daily functioning
• Integrated a new sales program to expedite and streamline the quoting process
• Increased forecast accuracy through periodic inventory checks, products trend analysis and coordination
• Ensured base safety stock through monthly demand forecasting and lead time management, especially before peak season
• Managed 2 manufacturers for new product outsourcing, quality control, and delivery time scheduling

Key Responsibilities

• Planned and managed boat operations and maintenance
• Coordinated with boat owners, marinas, and suppliers
• Oversaw rigging, rentals, and sailing events
• Implemented policies and improved processes
• Managed inventory, forecasting, and supplier relations
• Ensured quality control and cost optimization
• Reviewed financial and operational reports on regular basis to make effective decisions.
• Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.