Pema Chhunzom
Bentley,Australia
Summary
Detail-oriented and experienced Executive Services Manager with a proven track record in providing high-level administrative support to executives. Skilled in calendar management, event organisation, travel coordination, well-versed in effective communication and relationship building. Technologically adept with passion for innovation and creative business solutions.
My executive experiences in Aboriginal Corporations, Local Government and Non- Profit Organisation’s makes me suitable applicant for executive roles in these areas.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Services Manager
Wirrawandi Aboriginal Corporation
11.2023 - Current
- Provide comprehensive support to the CEO, including governance assistance and compliance advice.
- Management of CEO’s diary.
- Back up to Executive Assistant in preparing meeting agendas and taking minutes.
- Coordinate corporate meetings, events and manage invoicing processes.
- Arrange travel and accommodation for board members, executives, and guests.
- Collaborate with accounts officer for credit cards reconciliations and invoice verification and approval.
- Manage various operational tasks and projects as delegated by the CEO.
- Oversee website and social media management.
- Assist with stakeholder communications and newsletter preparation.
- Handle grant and tender submissions to secure additional funding.
- Ensure HR governance and asset allocations for staff.
- Ensure reporting frameworks are implemented and maintained with policies and processes that are compliant with legislation.
- Negotiate on matters of significance within the organisation with other bodies and/or members of the public.
- Contribute to the development of new procedures and policies.
- Cultivate positive relationships with stakeholders and community members.
Executive Services Manager and Corporation Secretary
Marra Worra Worra Aboriginal Corporation (MWWAC)
08.2022 - 10.2023
- Prepared Board/ Stakeholder meetings agenda and undertook minuting, facilitated meetings and maintained documentation in compliance with regulatory requirements.
- Management of CEO’s diary.
- Arranged travel and accommodation for board members, executives, and guests.
- Organised meetings and events, supervised 5 reception staff, HR coordinator, and corporate services coordinator.
- Provided Company Secretarial services, managed corporate governance and relationships with subsidiary companies.
- Managing and lodging documents with ORIC and ASIC for MWWAC and its entities.
- Liaised with governance manager to deliver services to community groups.
- Escalating and resolving stakeholder concerns and members seeking assistance with relative area managers and executive staff.
- Identifying needs for new workplace policies and procedures.
- Oversee website and social media management.
- Crosscheck and approval of invoices and Corporate Card reconciliations for managers and the CEO.
- Promoted occupational health and safety across workplace sites.
- Ensured culturally appropriate delivery of executive services.
Community Engagement Officer
Shire of Menzies
06.2021 - 08.2022
- Produced the Shire's monthly community magazine and youth report.
- Organised weekly youth activities in collaboration with local organisations.
- Managed social media content and community notices.
- Assisted with operating Community Resource Centre, Community Library, Post Office and provided tourist information.
- Successfully wrote grant applications for community events.
- Performing daily receipting, opening, and closing for the Shire on Synergy Soft accounting software.
- Contributed to the Shire's administrative and community development efforts.
- Addressed feedback and concerns from visitors and community members.
- Worked as a Volunteer Support officer for St Johns Ambulance.
Customer Care Officer
National Pension & Provident Fund (NPPF)
09.2018 - 01.2020
- As second head coordinated day-to-day operations of the division and supervised 12 subordinate staff.
- Disseminated information on NPPF products and services.
- Managed customer queries and complaints via contact centre and email.
- Analyse complaints to arrive at root cause and put up a recommendation for its elimination.
- Conducted telemarketing campaigns and advocacy initiatives.
- Planning and facilitating Advocacy campaigns for the organisation.
- Collaborated with internal divisions and regional offices..
Member Loans Officer
National Pension & Provident Fund (NPPF)
02.2018 - 08.2018
- Administered loan products and managed growth in loan portfolio.
- Processed loan applications and executed loan agreements.
- Handled collateral release and insurance renewals.
- Conducted reconciliation and claims settlement.
Assistant Marketing Officer
Ministry Of Agriculture & Forests (MoAF)
04.2017 - 01.2018
- Conducted market research on agricultural products.
- Prepared surveys and collected data for market analysis.
- Compiled reports and made recommendations for product improvement.
- Updated price variations for agricultural products on departmental website.
Education
Master of Business Administration International -
Edith Cowan University
Perth, WA12.2021
IELTS - Overall Band Score 7.5/9 -
British Council, Idp
08.2019
Double Degree - Bachelor of Arts in Economics and Geography -
Sherubtse College, Royal University of Bhutan
07.2016
High School Diploma -
Shari Higher Secondary School
Paro, Bhutan12.2012
Skills
- Executive Support
- Excellent attention to detail
- Proficient in Microsoft Office Suite
- Strong leadership and supervision
- Effective decision-making skills
- Exceptional organisational and time management skills
- Ability to work independently and collaboratively
- Synergy Soft Accounting Software
- Client management/sales software
- Canva - Graphic design tool
- Ascend Banking System (ABS)
- Business Activity Monitoring System
- Lightyear PO software
- POS and EFTPOS
- BoardEffect
- Data checking software (Enadoc)
Certification
- Grant Writing 101, LINKWEST, 06/15/2022, Perth
- Country Volunteer Induction - Clinical, OSH- E59 Volunteer Safely Induction, St John WA Volunteer Induction, Welcome Country Ambulance Service, St John WA, 05/16/2022, Perth
- CPPFES2005 Demonstrate first attack firefighting equipment, AVELING, 03/15/2022, Perth
- Strategic Development for Future Leaders, UeberLeap Academy, 04/12/2019, Kuala Lumpur, Malaysia
- Risk Based Credit Appraisal Program, Financial Institutions Training Institute Ltd., 01/25/2019, Thimphu, Bhutan
- Performance Management System Workshop, Ripples Learning Services, 01/30/2019, Bangalore, India
- Certified Sales and Marketing Professional, Ripples Learning Services, 08/31/2018, Bangalore, India
Visa Status
Current Temporary Graduate (Subclass 485) - Fulltime work Visa, No restrictions., Applying for Permanent Resident (PR) Visa.
References
- Antonio Giometti, CEO, Wirrawandi Aboriginal Corporation, 0409 081 833, antoniogiometti@gmail.com
- Maggie Lewis, General Manager Programs, Marra Worra Worra Aboriginal Corporation, 0417 098 692, maggie0961@bigpond.com
- Shaun Fowler, Business Advisor & Interim CEO, Marra Worra Worra Aboriginal Corporation, 0409 085 186, shaun.fowler@therighthand.com.au
- Almetra Bethlehem, Community Development Manager, Shire of Menzies, 0450 567 882, almetra.bethlehem@gmail.com
Timeline
Executive Services Manager
Wirrawandi Aboriginal Corporation
11.2023 - Current
Executive Services Manager and Corporation Secretary
Marra Worra Worra Aboriginal Corporation (MWWAC)
08.2022 - 10.2023
Community Engagement Officer
Shire of Menzies
06.2021 - 08.2022
Customer Care Officer
National Pension & Provident Fund (NPPF)
09.2018 - 01.2020
Member Loans Officer
National Pension & Provident Fund (NPPF)
02.2018 - 08.2018
Assistant Marketing Officer
Ministry Of Agriculture & Forests (MoAF)
04.2017 - 01.2018
Master of Business Administration International -
Edith Cowan University
IELTS - Overall Band Score 7.5/9 -
British Council, Idp
Double Degree - Bachelor of Arts in Economics and Geography -
Sherubtse College, Royal University of Bhutan
High School Diploma -
Shari Higher Secondary School
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