Pema Choden
Cannington,WA
Summary
Adept at fostering positive guest experiences, I excelled in customer service and problem-solving during my tenure at Gakiling Hotel. My ability to remain calm under pressure and my keen attention to detail ensured efficient, compassionate assistance to passengers, notably enhancing travel satisfaction. My teamwork skills complemented my role, significantly contributing to operational excellence.
Overview
4
4
years of professional experience
Work History
Front deck
Gakiling Hotel
03.2019 - 06.2023
- Provided exceptional customer service by assisting passengers with check-in, boarding, and resolving travel-related inquiries
- Excelled at delivering exceptional service to customers
- Assisted passengers with special needs, ensuring safe and comfortable travel for those requiring wheelchairs or traveling as unaccompanied minors
- Resolved passenger inquiries by providing clear directions, security guidance, and accurate flight information
- Completed all paperwork and reporting on schedule, ensuring seamless passenger service operations
- Guided passengers to their designated areas, ensuring smooth boarding processes.
Education
Communications
Nima Higher Secondary School
Bhutan 06.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Calm under pressure
- Active listening
- Problem resolution
Languages
Nepali, Indian , English
Full Professional
Timeline
Front deck
Gakiling Hotel
03.2019 - 06.2023
Communications
Nima Higher Secondary School
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