Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Pema Choki

St albans,VIC

Summary

Dynamic and adaptable professional with experience at Marley Spoon, excelling in efficient packing and exceptional customer service. Demonstrated ability to maintain workplace cleanliness and foster teamwork, achieving daily production goals. Proven track record in enhancing customer engagement through effective sales and upselling skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pick and Pack Associate

Marley Spoon
08.2023 - Current
  • Current Picked and packed food items to meet customers' needs while ensuring quality standards.
  • Maintained a clean and organised workspace to meet compliance and safety guidelines.
  • Collaborated effectively with team members to achieve daily production goals.
  • Conducted quality checks to ensure ingredients were accurately packed.
  • Handled printing and scanning of documents essential for production workflows.

Cafe Attendant

Ambient Cafe
07.2021 - 05.2022
Customer Service and Sales
  • Provide a warm and professional greeting to customers, address inquiries, and recommend menu items to enhance their overall experience.
  • Ensure accurate order-taking and payment processing while promoting loyalty programs and special offers to drive customer engagement.

Operations and Cleanliness

  • Prepare and serve beverages and light food, maintain cleanliness in service areas, and follow health and safety standards.
  • Monitor stock levels, assist with inventory management, and ensure smooth daily operations through teamwork.

Problem Solving and Event Support

  • Resolve customer complaints, address supply issues, and support special events or catering services to deliver seamless service.

Food and Beverage

Hotel Lhayul
01.2020 - 01.2021
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.

Education

Master of Social Science - Social Work

Southern Cross Education Institute
530-538 Victoria St, North Melbourne, VIC 3051
06-2026

Bachelor of Science - Animal Science

Royal University of Bhutan
College Of Natural Resources, Bhutan
07-2019

Skills

  • Warehouse safety
  • Workplace cleanliness
  • Order picking accuracy
  • Efficient packing
  • Customer Service Skills
  • Sales and Upselling Skills
  • Teamwork and Collaboration
  • Adaptability and Flexibility

Certification

Dairy Cheese Making

Languages

English
Native or Bilingual
Hindi
Professional Working
Nepali
Professional Working

Interests

  • Cooking
  • Volunteering at community kitchens and food-related charities
  • Dancing
  • Backpacking and Hiking

Timeline

Pick and Pack Associate

Marley Spoon
08.2023 - Current

Cafe Attendant

Ambient Cafe
07.2021 - 05.2022

Food and Beverage

Hotel Lhayul
01.2020 - 01.2021

Dairy Cheese Making

Master of Social Science - Social Work

Southern Cross Education Institute

Bachelor of Science - Animal Science

Royal University of Bhutan
Pema Choki