Pema Dhendup
24 Mittagong St, Enoggera,QLD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dratshang Printing Press
05.2023 - 10.2023
- Answering questions about a company's product or service
- Processing orders and transactions
- Delivering information about a company's offering
- Handling customer complaint
- Collecting and analyzing customer feedbacks
Senior Barista
Volume 1 International Restaurant
11.2021 - 05.2023
- Company Overview: Kuwait
- Handle cash and petty cash efficiently
- Brewed and served coffee and non-alcoholic drinks according to the company standard
- Assist in receiving deliveries and storing as per described procedure
- Ensure food quality appearance and temperature is always maintained before serving to the customer
- Handle customer complaint and notify the management if required
- Kuwait
Barista
Alghanim International for Light Food and Refreshment company
05.2018 - 12.2021
- Company Overview: Kuwait
- Warmly welcomes customers into their establishment
- Create and serve hot and cold beverages as per company standards
- Responsible for taking customer orders and payments
- Clean and sanitize work area, seating area and equipment
- Responsible for handling cash and petty cash
- Kuwait
Administrative Assistant
Dratshang Printing Press
05.2016 - 05.2018
- Answer and direct phone call
- Organize and schedule appointments with client
- Plan meetings and take detailed minute
- Develop and maintained filing system
- Maintained client database
Education
BCSE -
Ugyen Dorji Higher Secondary School
Bhutan12-2012
BHSEC -
Pelkhi! Higher Secondary School
Bhutan12-2015
Diploma in Business - Business
Queensland University of Technology
Brisbane, QLD11-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Professional Working
Timeline
Customer Service Representative
Dratshang Printing Press
05.2023 - 10.2023
Senior Barista
Volume 1 International Restaurant
11.2021 - 05.2023
Barista
Alghanim International for Light Food and Refreshment company
05.2018 - 12.2021
Administrative Assistant
Dratshang Printing Press
05.2016 - 05.2018
BCSE -
Ugyen Dorji Higher Secondary School
BHSEC -
Pelkhi! Higher Secondary School
Diploma in Business - Business
Queensland University of Technology
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