Pema Wangchuk
Canberra ,ACT
Summary
I am a diligent, reliable, organized worker who can work well under pressure in a team or independently. I always uphold the best working ability and am dedicated to high standards to any tasks assigned to me.
Overview
9
9
years of professional experience
Work History
Cafe Manager
Barbers INC
06.2019 - Current
- Oversee inventory and order supplies for the cafe.
- Delegate work to staff, setting priorities and goals.
- Work in close collaboration with team members to ensure customers receive high-quality service.
- Coach staff on strategies to enhance performance and improve customer service
- In charge of advertising, recruiting and interviewing new staff
- Weekly rostering
- Introduced new menu items to add variety and selections and meet customer preferences.
- Developed and implemented strategies to promote cafe products and increase sales.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept Cafe in full compliance with health code standards
- Liaising with company directors
- Event management
- End to end training of new staff
Bartender
BLEACHERS SPORTS BAR
06.2018 - 06.2019
- Operated cash register and Point of Sale system for transactions.
- Kept track of bar tabs
- Worked in multiple bars within the company
- Prepared cocktails and drinks
Waitress
PLAKA
10.2016 - 06.2018
- Greeted customers, answered questions and recommended specials.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Resolved customer concerns with friendly and knowledgeable service.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
Receptionist
Gold Star ( Work Experience )
02.2015 - 08.2016
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients.
Education
Year 12 - College
Dickson College
Canberra12.2015
Year 10 - High-school
Merici College
Canberra12.2013
Skills
- High attention to detail
- Work well to deadlines
- Strong time management and organisational skills
- Demonstrated abilities to achieve outcomes
- Easily adapt to different environments
- Excellent communication skills
- Ability to work in fast paced environment with competing priorities under limited supervision
- Critical thinking and problem-solving
skills - Team Leader
Adaptability and leadership
- I work successfully with colleagues in a team environment
- I undertake varies tasks, at one time effectively and to the required standard.
- I contribute positively to guide and show leadership to new colleagues.
References
Available upon request
Timeline
Cafe Manager
Barbers INC
06.2019 - Current
Bartender
BLEACHERS SPORTS BAR
06.2018 - 06.2019
Waitress
PLAKA
10.2016 - 06.2018
Receptionist
Gold Star ( Work Experience )
02.2015 - 08.2016
Year 12 - College
Dickson College
Year 10 - High-school
Merici College
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