Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pema Yangchen

Summary

Dynamic professional with a proven track record at Arcare Aged Care, excelling in operations management and fostering exceptional customer relationships. Leveraged excellent communication and problem-solving abilities to enhance team productivity and client satisfaction. Skilled in workforce planning and emergency preparedness, consistently achieving high performance metrics.

Overview

4
4
years of professional experience

Work History

General Services Manager

Arcare Aged Care
07.2024 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members to maintain high productivity and performance metrics.
  • Managed facility maintenance to ensure optimal functionality, contributing to increased productivity among employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Personal Support Worker

Arcare Aged Care
03.2023 - Current
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.

Assistant Accountant

Kholongchhu Hydro Energy Limited
09.2020 - 02.2022
  • Reviewed general ledger entries and assessed accuracy.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Provided journal entries and performed accounting on accrual basis.
  • Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.

Education

MBA - General Studies

Polytechnic Institute of Australia
Melbourne, VIC
03-2025

Bachelor's of Commerce - Finance

Gedu College Business Studies
06-2020

Skills

  • Time management
  • Multi-tasking
  • Operations management
  • Workforce planning
  • Meeting coordination
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening

Languages

English
Full Professional
Hindi
Professional Working
Nepali
Professional Working
Dzongkha
Native or Bilingual

Timeline

General Services Manager

Arcare Aged Care
07.2024 - Current

Personal Support Worker

Arcare Aged Care
03.2023 - Current

Assistant Accountant

Kholongchhu Hydro Energy Limited
09.2020 - 02.2022

MBA - General Studies

Polytechnic Institute of Australia

Bachelor's of Commerce - Finance

Gedu College Business Studies

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Pema Yangchen