Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pema Yangchen

Pema Yangchen

Summary

Compassionate, friendly, and reliable Carer with a Certificate III in Individual Support (Ageing & Disability). Currently working as a Domestic Support Worker with Amana Living and Mobility by Enrich Living. Brings over 15 years of customer service experience in the banking sector. Proven ability to deliver person-centred care with empathy, respect, and professionalism.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Domestic Support Worker (Home Care)

Amana Living
06.2025 - Current
  • Assist clients with domestic tasks such as cleaning, and laundry
  • Ensure a safe, hygienic, and comfortable home environment
  • Offer companionship and monitor client well-being

Domestic Support Worker

Mobility by Enrich Living
03.2025 - Current
  • Provide in-home domestic assistance and light household duties
  • Help clients maintain independence and quality of life
  • Communicate effectively with clients and coordinators
  • Comply with safety, hygiene, and infection control protocols

Support Worker

Alpha Carers
05.2025 - 06.2025
  • - Gained valuable hands-on experience supporting residents with dementia, including effective techniques to manage sundowning behavior by singing their favourite songs to calm them.
  • - Assisted residents with disabilities using manual and electric hoists, and provided full support with daily activities such as bathing, dental care, and toileting.
  • - Provided safe and compassionate mealtime assistance to residents with dysphagia, following appropriate dietary and swallowing guidelines.
  • - Developed deeper empathy and caregiving skills that not only enhanced professional capabilities but also instilled a strong sense of personal fulfillment and preparedness for caring for aging family members.

Customer Service Officer

Bhutan National Bank Ltd
01.2008 - 01.2023
  • Delivered high-quality service in a fast-paced banking environment
  • Managed sensitive customer information professionally
  • Built long-term client relationships
  • Ensured compliance with financial and regulatory standards

Education

Certificate III - Individual Support (Ageing & Disability)

The Bright College
Northbridge, Perth
05.2025

Skills

  • Personal Care (Hygiene, Mobility, Toileting Assistance, Dental Care)
  • Disability & Dementia Support
  • Manual Handling & Safe Transfers
  • Emotional Support & Communication
  • Observing & Reporting Changes in Health
  • Time Management & Accountability
  • Infection Control & WHS Procedures

Certification

  • First Aid & CPR – 2025-03-12
  • Manual Handling – 2025-03-12
  • Medication Competency – 2025-03-12
  • NDIS Worker Screening Check – 2025-02-07
  • Working With Children Check – 2025-04-29
  • National Police Clearance – 2025-03-27
  • Infection Control Training – 2025-02-21
  • Hand Hygiene (Non-Clinical Workers) – 2025-02-21
  • Supporting Safe and Enjoyable Meals – 2025-02-22

Timeline

Domestic Support Worker (Home Care)

Amana Living
06.2025 - Current

Support Worker

Alpha Carers
05.2025 - 06.2025

Domestic Support Worker

Mobility by Enrich Living
03.2025 - Current

Customer Service Officer

Bhutan National Bank Ltd
01.2008 - 01.2023

Certificate III - Individual Support (Ageing & Disability)

The Bright College

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Pema Yangchen