Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pema Yangzom

Mount Hawthorn

Summary

Professional caregiver with hands-on experience delivering person-centred care in fast-paced, high-demand environments. Adept at addressing residents' needs with compassion, empathy, and strong attention to detail. Committed to maximizing resident satisfaction, safety, and overall well-being while supporting individuals from diverse backgrounds. Currently seeking to transition into a new field, leveraging transferable skills to make a meaningful contribution to a dynamic team.

Overview

7
7
years of professional experience

Work History

Assistant in Nursing

Aegis Aged Care
10.2022 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure resident dignity.
  • Assisted resident with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported resident comfort and safety by adjusting bed rails and equipment.
  • Improved resident care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding resident with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure care development through frequent turning, repositioning of residents, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help residents achieve nutritional objectives.

AIN-PCA

Regis Aged Care
10.2022 - Current
  • Personal hygiene,grooming,manicuring and oral hygiene.
  • Continence management.
  • Effective communication skills with resident.
  • Ensure the care recipients privacy,dignity and respects are maintained at all times.
  • Supports and assists care recipients with food and fluids as required.
  • Assisting the residents with challenging behaviours, by participating in the development and implementation of an individually designed management plan.
  • Observed and documented any changes in the conditions or well being of the residents.

Practical Placement

Bethanie Subiaco
08.2022 - 08.2023
  • Assist residents with activities of daily living (ADLs) such as: personal hygiene (showering, grooming, toileting), mobility support
  • Help maintain residents’ comfort, dignity, and privacy
  • Observe the work of qualified staff (e.g. aged care workers, nurses)
  • Learn about: aged care procedures, dementia and mental health care and communication with elderly residents
  • Follow proper infection prevention protocols (e.g. hand hygiene, PPE use)
  • Maintain cleanliness and hygiene standards in resident environments.
  • Respect confidentiality and residents’ privacy
  • Behave professionally and ethically at all times
  • Adhere to the code of conduct and policies of the placement facility.
  • Work cooperatively with the multidisciplinary care team.

Customer Care Service Representative

T-Bank Ltd
09.2018 - 01.2022
  • Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Maintained customer records by updating account information.
  • Enhanced team productivity by providing ongoing training and support to new hires.
  • Maintained high-quality service standards with thorough knowledge of company products,policies, and procedures.
  • Responded to customer needs through competent customer service and prompt problem solving.
  • Assisted call-in customers with questions and orders.

Education

Certificate III - Individual Support (Aging and Disability)

BestWest Care
Kwinana, WA
08.2022

Commerce -

Nima Higher Secondary School
Bhutan
11-2017

Certificate I - Accounting And Financial Management

Thimphu Institute of Management
07-2018

Skills

  • Fair communication and good listening skills
  • Strong aspiration to learn from and to share with others
  • Strong adherence to health and safety requirements
  • Excellent interpersonal and team participation skills
  • Excellent time management and strong work ethics
  • Easily flexible and adaptable to the new environment and situation
  • Consistent desire to perform better and better

Timeline

Assistant in Nursing

Aegis Aged Care
10.2022 - Current

AIN-PCA

Regis Aged Care
10.2022 - Current

Practical Placement

Bethanie Subiaco
08.2022 - 08.2023

Customer Care Service Representative

T-Bank Ltd
09.2018 - 01.2022

Certificate III - Individual Support (Aging and Disability)

BestWest Care

Commerce -

Nima Higher Secondary School

Certificate I - Accounting And Financial Management

Thimphu Institute of Management

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Pema Yangzom