Pemba Tamang
Sydney,NSW
Summary
Highly motivated IT student with a strong background in hospitality management, seeking to leverage excellent problem-solving skills, customer service experience, and a passion for technology into a junior IT role. Proven ability to manage and train teams, deliver exceptional customer experiences, and quickly adapt to new challenges.
Overview
2
2
years of professional experience
Work History
Team Leader/Junior Hotel Manager
Aiden by Best Western
Pyrmont, Sydney, 2009
06.2023 - Current
- Managed front desk using PMS called 'Protel' for check-in/check-out of guests, inspecting inventory, and creating new reservations, and POS 'Infrasys' for F&B, doing regular checks for back end to be minute for precise monthly report.
- Implemented a digital inventory tracking system, reducing waste and improving efficiency by 30%, using 'MaintainX'.
- Trained and supervised a team of 16 staff members, maintained standards of products, developed opportunities, and created a high-performing environment.
- Implemented preparing premix cocktails, which helped to reduce the servicing time by 60% and beverage costing by 50%, with improved accuracy.
- Offered seasonal special cocktails to foster more guest engagement, such as Christmas cocktails, New Year cocktails, Valentine's Day cocktails, and many more. This build engagement with new customers by 40%, and refined customer satisfaction by over 80%.
- Collaborated with other departments to coordinate service delivery across the organization.
- Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
- Monitored inventory levels of food items, beverages, takeaway utensils, ensuring adequate stock is available at all times.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Coached staff on strategies to enhance performance and improve customer relations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bartender/Coffee Barista
Public Hospitality Group (Oxford House)
Sydney, NSW
10.2022 - 06.2023
- Maintained the standard of POS system, like Swift, ensuring the orders are clear on both the bar and kitchen.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Led and trained teams, ensuring high performance and smooth operations.
- Handled events like baby shower, birthdays, and conference smoothly.
- Resolved customer complaints in a professional manner.
Head Barista
Greco's Cafe
Sydney, NSW
06.2022 - 11.2022
- Managed high-pressure environments, enhanced customer experience, and resolved issues promptly.
- Managed daily operations of a high-volume orders, including staff scheduling, inventory management, and customer service.
Education
High School Diploma -
KINGSFORD INTERNATIONAL INSTITUTE
Sydney, NSW01-2024
Skills
- Software or tools (eg, Microsoft Office, Excel, CRM systems)
- Programming language like Java, HTML/CSS
- Documentation And Reporting
- SOP Adherence
- Quality Improvement
- Communication, teamwork and leadership
- Client Service
- Attention to Detail
- Safety processes and procedures
- Client Service
Affiliations
- Develop complex web page layouts.
- Develop complex cascading style sheets.
- Manage transactions using site server tools.
- Model Data Objects
Timeline
Team Leader/Junior Hotel Manager
Aiden by Best Western
06.2023 - Current
Bartender/Coffee Barista
Public Hospitality Group (Oxford House)
10.2022 - 06.2023
Head Barista
Greco's Cafe
06.2022 - 11.2022
High School Diploma -
KINGSFORD INTERNATIONAL INSTITUTE
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