Penaia Logaivau
Parramatta,NSW
Summary
Professional in food and beverage industry with proven experience in streamlining operations and enhancing guest satisfaction. Known for strong leadership and ability to foster team collaboration, adapting swiftly to changing needs and priorities. Expertise includes staff training, inventory management, and ensuring compliance with health and safety standards. Valued for reliability and consistent achievement of results in fast-paced environments. Experienced food service professional with strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
9
9
years of professional experience
Work History
Casual Food and Beverage Supervisor
Troys Hospitality Agency
02.2023 - Current
- Supervising, coordinating and scheduling the activities of staff.
- Providing Customer service by greeting , seating guest, taking orders and resolving guest complain.
- Ensuring Quality by monitoring the quality and consistency of food and beverage.
- Setting up, maintaining cleaning and packing down work areas.
- Arranging and rearranging furniture's to suit customer request.
- Overseeing daily food and beverage service operation.
- Supported fellow waitstaff during busy periods, promoting teamwork and efficient service.
- Demonstrated strong multitasking skills by efficiently managing multiple tables during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Casual Food and Beverage Attendant
International Convention Centre
03.2022 - Current
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Processed payments for orders and provided customers with change.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted customers with carry-out service.
- Set up advertising signs and displays on shelves, counters and tables.
Food & Beverage Cashier/Supervisor
Sheraton Fiji Resort
10.2015 - 11.2019
- Reservation bookings and hostess
- Printing Financial Reports and guestlist inhouse
- Train and supervise staff
- Greet guest and assign tables
- Order dinning room suppliers
- Solving guest complain and wow the guest
- Credit card balance and open check balance
- Delivering exceptional customer service
- Cash handling and register operation
- Maintaining the service area
- Basic food preparation and safety
- Delivery of food and drinks
- Sanitation, washing up and general cleaning
- Knowledge of Food Safety requirements
- Responsible for meeting VIP guests and providing high quality assistance during their entire stay
- Organising immigration fast track through airports services
- Delivering VIP services and amenities to our VIP guests
- Dealing with guests' issues and complaints
- Preparing daily briefing sheet
- Provide exceptional customer service
- Attend to all clients' requirements in a timely manner
- Assist and lead tasks in hotel event management
- Responsible for all facets of register operation
- Maintaining the service area
- Basic food preparation, safety and delivery
- Sanitation and general cleaning
Education
Diploma in Community Services -
Acknowledge Education Australia
01.2024
RSA certificate -
CBD College
01.2022
Certificate in Businesses and Report Writing -
01.2017
Certificate of Attainment in Financial Management Literacy -
01.2017
Certificate of Attainment in Hospitality Sales and Marketing -
01.2017
Diploma in Business Frontline Management -
Fiji National University
01.2015
Secondary/Primary Level -
Suva Grammar School
01.2005
Secondary/Primary Level -
St John Bosco Primary
01.2001
Skills
- Staff supervision
- Banquet operations
- Catering coordination
- Allergen awareness
- Adaptability under pressure
- Food safety
Voluntarycommunitywork
- I Volunteered to look after my 87year old grandmother for 1year 8months during pandemic., Providing love and care that she deserve has given me a gift of look after and always on lookout for people who needs help in the community.
- Youth with A Mission (YWAM), 2008, Assist with event tasks as required.
- Pacific Students for Christ (PSFC) and Scripture Union, Fiji, 2000-2003, Youth advocate for change in the areas of leadership and skills development. Other tasks included facilitating and organising seminars, retreats and camps for students in secondary and tertiary schools.
Preferredname
Pena
References
- International Covention Centre - 0292157100
- Troys Office - 92902955
- Nacanieli Daumeke - 0401780792
- Rosa Bobo, Venue Manager, Sheraton Fiji Resorts, 8351027
- Laisani Raikuna, Food & Beverage Manager, 6750000 Ext: 8230
- Vere Moimoi, Lecturer, Fiji National University, 9964970
Goalsandaccomplishments
- Passionate about my work both administrative and operational and to learn new skills by learning from the past, anticipating the future while keeping sight of the present
- Nominated Outstanding Care for Guest Award, Sheraton Fiji Resort, 01/01/17
- Employee Care for business Award, Sheraton Fiji Resort, 01/01/18
Timeline
Casual Food and Beverage Supervisor
Troys Hospitality Agency
02.2023 - Current
Casual Food and Beverage Attendant
International Convention Centre
03.2022 - Current
Food & Beverage Cashier/Supervisor
Sheraton Fiji Resort
10.2015 - 11.2019
RSA certificate -
CBD College
Certificate in Businesses and Report Writing -
Certificate of Attainment in Financial Management Literacy -
Certificate of Attainment in Hospitality Sales and Marketing -
Diploma in Business Frontline Management -
Fiji National University
Secondary/Primary Level -
Suva Grammar School
Secondary/Primary Level -
St John Bosco Primary
Diploma in Community Services -
Acknowledge Education Australia
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