Penei Vaiaso

• Collaborated with IT teams to resolve system outages and disruptions.
• Analyzed data trends to support management decision-making processes.
• Developed comprehensive reports using advanced Excel functions and pivot tables.
• Collaborated with cross-functional teams to gather relevant data for analysis.
• Created visual dashboards to present key performance indicators effectively.
• Prepared graphs, spreadsheets and reports for presentations.
• Documented processes related to report generation and maintenance procedures.
• Processed vendor invoices and matched with purchase orders for accuracy.
• Managed payment schedules and ensured timely processing of transactions.
• Processed incoming payments and accurately recorded transactions in financial system.

• Analyzed performance data to identify trends and areas for improvement.
• Created detailed reports highlighting key performance indicators and findings.
• Provided regular updates on progress towards performance targets to senior management.
• Documented procedures related to performance monitoring activities in accordance with established protocols.
• Prepared ad-hoc reports based on requests from internal customers or external stakeholders.
• Developed and maintained performance scorecards to track key performance indicators.

• Extracted operational data to deliver customized reporting of Key Performance Indicators for management.
• Conducted in-depth analysis to enhance efficiency within Operations teams.
• Ensured alignment of all reporting with senior management scorecard methodologies.
• Compiled monthly operational volumes to provide cost analysis and variance forecasting.
• Managed activity-based costing through quarterly reviews to calculate project cost savings.
• Collaborated with project teams to develop automated reports and dashboards for Operations.
• Created tools and reports tailored to stakeholder needs for enhanced self-sufficiency.
• Maintained base datasets as a single source of truth for Operations reporting.

Developed consistent quality program for Operations and Contact Centre teams based on member and employer interactions.

Provided regular quality reporting focused on department, team, and individual performance.

Expanded quality framework to incorporate rework data analysis and comprehensive reporting.

Extracted operational data to deliver customized, accurate Key Performance Indicator reporting for management.

Compiled monthly operational volumes from various sources to assess service costs and forecast variances.

Managed activity-based costing with quarterly reviews of processes, timings, and forecasts to identify cost savings.

Created new tools and reports tailored to stakeholder needs, enhancing self-sufficiency for Operations management.

Governed, maintained, and managed newly implemented workflow and productivity systems.