PENELOPE BROWN
GOSFORD
Summary
Highly organized and competent Office Administrator. Experienced in all facets of office administration including reception, customer services, accounts receivable and accounts payable. I am organized and efficient and I love doing extra things that make a difference in people’s lives.
Overview
2023
2023
years of professional experience
Work History
Receptionist
Waterview Motel
01.2022 - 01.2023
- Created welcoming experiences for guests at arrival and checkout to foster positive memories of their stay.
- Managed cash, EFTPOS, and credit card transactions, ensuring alignment with accounting entries for precise financial reporting.
- Facilitated customer communication by responding to phone calls and inquiries to ensure seamless accommodation reservations and booking adjustments.
- Oversaw email correspondence to manage reservation requests and deliver accurate quotations. Responded strategically to diverse inquiries, enhancing customer satisfaction.
- Facilitated guest engagement by providing detailed insights on local points of interest in central coast region.
- Coordinated housekeeping schedules to ensure all rooms are thoroughly cleaned and ready for guest arrivals.
- Communicated necessary repair concerns to maintenance for prompt resolution.
- Oversaw replenishment of retail fridge to optimize customer experience. Managed cleanliness and organization of reception area to enhance first impressions.
Administrative Assistant/Customer Services
VOCEC
Kingston, Ontario
2009 - 2017
- Addressed customer inquiries through direct calls to ensure seamless order processing and problem resolution.
- Managed accounts payable and receivable operations to ensure accurate financial reporting and maintain cash flow integrity.
- Ordered inventory to maintain adequate stock and reconciled inventory on a monthly basis
- Supported logistics operations by managing packing, shipping, and tracking of merchandise.
- Executed payroll processing every two weeks to maintain accurate financial records and support employee satisfaction.
Accounts Payable Clerk
South East Community Care Access Centre
01.2007 - 01.2009
- Managed receipt and verification of codes while ensuring accurate and timely processing of vendor invoices, purchase orders, and expense reports.
- Monitored discount opportunities while managing cheque payment schedules to optimize cost efficiency.
- Facilitated resolution of vendor discrepancies and reconciled vendor statements on a monthly basis to maintain accurate financial records.
- Performed thorough monthly reconciliation of bank statements, maintaining precise financial records.
- Ensured accurate maintenance and organization of AP files and documentation to uphold compliance standards.
- Supported financial operations by assisting with month-end closing accruals journal entries and ensuring comprehensive documentation for audits.
Administrative Assistant
Military Communications & Electronics Museum
01.2004 - 01.2006
- Coordinated interactions with military officials and public visitors, ensuring a welcoming and informative environment at the museum.
- Organized and prepared conference room environments for functions, overseeing catering arrangements to enhance guest experience.
- Managed the timely preparation of refreshments in accordance with guest requirements.
- Composed formal letters and emails representing museum director to ensure effective communication with partners and patrons.
- Engaged with sponsors and donors to secure contributions for prestigious military ball gala.
- Managed the preparation of purchase orders and cheque requisitions, enhancing operational efficiency in procurement activities.
- Oversaw maintenance of donor database, facilitating efficient documentation of donations and distribution of tax receipts.
Education
Office Administration - undefined
Metford College of TAFE
Maitland, NSWAccounting Clerical - 101, 102, 103, 104
St. Lawrence College
Kingston, ONCommunity Services Certificate III -
TAFE NSW
Skills
- Excellent communication skills
- Able to work at a fast pace
- Varied administrative skills
- Attention to detail
- Proficiency with Microsoft Office Suite
- Ability to work unsupervised under pressure
- Calm and professional
Timeline
Receptionist
Waterview Motel
01.2022 - 01.2023
Accounts Payable Clerk
South East Community Care Access Centre
01.2007 - 01.2009
Administrative Assistant
Military Communications & Electronics Museum
01.2004 - 01.2006
Office Administration - undefined
Metford College of TAFE
Administrative Assistant/Customer Services
VOCEC
2009 - 2017
Accounting Clerical - 101, 102, 103, 104
St. Lawrence College
Community Services Certificate III -
TAFE NSW