Penelope Campbell

• Monitoring and assessing compliance to meeting compliance to the mandatory Aged Care Standards
• Conducted internal quality audits of client files
• Ensure consistency in information for clients
• Ensure consistency in information for clients held by genU across programs and identifying gaps and notifying the operations manager
• Assisting with the management and coordination of the Continuous Improvement Systems, methodology and associated improvement programs
• Policy and Procedure review in line with relevant standards, legislation, document control and protocols and relevant reporting requirements
• Support management of the document library on genu intranet SharePoint
• Liaising with internal and external stakeholders

• Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
• Assisted in budget preparation, providing accurate account balances and expense projections.
• Developed effective relationships with key stakeholders, including clients, vendors, bankers, auditors, improving communication flow within the organization.
• Collaborated with other departments to resolve accounting discrepancies and maintain a cohesive financial environment.

• Ensured all daily administrative operations were proactively managed, with a work culture of continuous improvement and excellence in service provision, while working within the genU mission, values and guiding principles
• File and records management for clients
• Vehicle fleet coordination
• Accounts, banking, petty cash, ordering and purchasing requirements
• Organized all staff training required for all Disability Support Staff and Admin Staff
• Processed staff timesheets, leave requests into CareLink records each fortnight in accordance with pay periods
• Maintained staff files and records including timely and effective file notes, scheduling performance reviews, staff meetings and training requirements
• Working on NDIS funding errors and back claiming fees
• Managed all clients funding lines, organizing clients Schedule of fees and booking relevant funds for the duration of their NDIS plans
• Supervised three Supported Employees working in the Admin Team

Develop and implement business plans and strategies.
Manage finances, including budgeting, accounting, and pricing.
Ensure compliance with food safety regulations and other legal requirements.
Market your services to attract new clients.
Communicated with clients to understand their needs and preferences.
Created and negotiated contracts with clients.
Planning and coordinating catering for events, including menu design and logistics.
Overseeing food preparation and presentation.
Ensure timely delivery and setup at event locations.
Hire, train, and supervise staff.
Schedule shifts and manage payroll.
Foster a positive work environment and address any personnel issues.

• Sales Department: Answering all incoming calls and transferring to appropriate departments
• Taking messages and passing on details efficiently and promptly
• Greeting incoming clients and providing sales and rentals information
• Accessing and distributing all incoming office emails
• Entering properties for sale and rental properties onto the realestate.com
• Collecting rent & property sale deposits
• Managed the office renovation - liaising with General manager, Builders & Draftsperson
• Wrote training manual for reception tasks and trained new receptionist before leaving for maternity leave
• Rental Department: Updating all tenants leases
• Liaising with Landlords and Issuing rent increases
• Managing rental arrears and issuing Notice to Vacates when required
• Updating all Landlord Leasing Authorities
• Managing property maintenance – liaising with Landlords and Tradespeople
• Processing Landlords and tradespeople payment

• Maintaining a clear line of communication with all other managers and supervisors through holding regular meetings
• Developed and implemented a staff-training program at Orange Windsor that resulted in increased levels of service and dramatically increased positive customer feedback
• Responsibilities included: Hiring, firing and discipline of all front of house staff
• Maintaining staff wages to the business manager’s goal
• Training all front of house staff
• Ensuring that staff are following the guidelines set out in the induction manual
• Accountable for the correct balancing of all revenue
• Responsible for all purchasing all Front of House stock

• Was accountable for revenue stream of $1.4 million at Riva St Kilda
• Managed accounts payable and accounts receivable processes; project managed three renovations at Riva
• Proactive management of cash flow to optimize working capitals
• Grew revenue stream by approximately 20% per annum through opening new function spaces and increasing average spend per head
• Responsibilities included: Managing office and reception staff
• Managing events room and private dining room
• Fielding & vigorously following up all function enquiries
• Drawing up all function invoices and ensuring all payments were received
• Maximizing profits on functions by upselling and controlling labor and hire costs
• Function forecasts, running sheets for chef, weekly figures
• Updating website
• Rosters
• Managing and delivering all advertising and marketing of Riva St Kilda functions and restaurant
• Updating functions packages in consultation with the owner and head chef

• Company Overview: Stephanie Alexander’s iconic flagship café, larder and cheese room
• Responsibilities included: Rosters
• Running front of house staff meetings
• Organizing regular training for baristas with Gravity
• Liaising with the Head Chef and Stephanie Alexander on updating seasonal menus
• Seating and greeting up to 400 customers per day
• Training staff in regulation with RHCL three-month program
• Implementing staff incentives
• Updating staff manual
• Writing Point of Sale training manual
• Stephanie Alexander’s iconic flagship café, larder and cheese room