Penelope Georgina Isaako
Kingsgrove,Australia
Summary
Highly organised Scheduling and Logistics Coordinator with 10+ years’ experience across service, freight and transport operations. Skilled in technician dispatch, transport coordination, invoicing and compliance within regulated environments. Known for accuracy, efficiency and delivering results under pressure. Seeking a Scheduling Specialist or Logistics Coordinator role to streamline operations and improve workflow efficiency.
Overview
11
11
years of professional experience
Work History
Service Coordinator
Direct Lifts Australia
Kingsgrove
10.2023 - 02.2026
- Schedule and dispatch technicians for lift maintenance, breakdowns and repairs across NSW & ACT
- Manage inbound/outbound service enquiries and coordinate job bookings
- Prepare quotes, service reports and process same day invoicing
- Reconcile technician timesheets to ensure accurate billing of chargeable hours
- Source supplier pricing & raising of purchase orders for replacement parts
- Follow up overdue invoices in line with company credit policy
- Maintain service documentation and ensure compliance with safety standards
- Act as central liaison between technicians, management & clients.
CFS & Transport Operations Admin
Arrow Transport Logistics & Quarantine Services
Chullora
10.2022 - 09.2023
- Managing and supporting the operations team with all requests
- Assisting and maintaining administrative tasks for the business
- Providing quotations to customers for project/work as requested
- Preparing and finalising invoices for shipments completed – transport and warehouse
- Maintaining customer relationships with internal and external customer base
- Managing and maintaining all Underbond movement requests through ICS and AOS
- Ensuring correct paperwork is provided for quarantine inspections and fumigations.
Customer Service/Cartage Coordinator
Geodis
Matraville
01.2022 - 09.2022
- Maintaining customer relationships with internal and external customer base
- Liaise with carriers to ensure deliveries for all transport modes are scheduled and delivered in full.
- Checking all documentation and customs status
- Obtaining adhoc transport and storage quotes
- Issuing final issues
- Processing of supplier invoices
- Arranging payment of tax invoices for shipping lines and other freight forwarders when required.
- Assist with chasing outstanding payments from external customer base.
Key Account Manager
HubX Transportation
Port Botany
01.2021 - 12.2021
- Maintaining customer relationships with current customer base and potential customers.
- Providing quotes based on customer requirements
- Communicating with the Operations Team & Warehouse Staff of customer requirements for shipments.
- Complying with policies and procedures as outlined by the Department of Agriculture, Water and Environment, Australian Border Force, Department of Home Affairs SQF, HACCP and maintaining records ready for Internal and External Audits.
- Liaise and assist with Operations Supervisor and General Manager when required.
Warehouse Supervisor
HubX Transportation
Port Botany
03.2020 - 01.2021
- Ensuring pre-ops and post-ops checks, forklift checklists and freight check in for import and export shipments are completed daily.
- Responsible for rostering warehouse staff and booking casual staff if required.
- Pick and pack customer orders for Woolworths, Aldi and Fruit Markets around Australia.
- Providing a stock take of customer freight within HubX Warehouse.
- Handling of Chep Account.
- Planning and coordination of the warehouse operation to ensure cut off’s are met for Export shipments and goods for Import shipments are unpacked and containers/units were dehired within the free time.
- Ensuring work areas were kept tidy within the warehouse and yard.
- Assisting DAWE with quarantine inspections for Import and Export shipments.
- Ensuring reports are completed for goods arriving to HubX Warehouse on a transfer certificate (load in load out reports, corrective actions reports) and filing transfer certificates and RFP’s.
- Assist with Internal & External Audits.
- Ensuring Export Air Freight goods that required screening were screened at piece level and issuing of Security Declarations.
- Liaise and assist with Operations Supervisor and General Manager when required.
Operations Supervisor
HubX Transportation
Port Botany
06.2019 - 03.2020
- Handling of inbound and outbound perishable and general shipments within HubX Depot.
- Liaising with various transport carriers to collect freight from the airport and port terminals in Sydney.
- Liaising with DAWE quarantine bookings and arranging final delivery to customers once Released from Biosecurity and/or Customs Clear.
- Ensuring all shipment related documents were filed and saved into shipments using Cargowise.
- Issuing Final Tax Invoices.
- Processing Supplier Invoices.
Airfreight Import Operator
Kuehne & Nagel
Alexandria
09.2017 - 05.2019
- Liaise with multiple carriers to facilitate air freight deliveries
- Issue final tax invoices and credit notes if required to customers
- Collect COD payments prior to delivery
- Knowledge in general cargo, pharmaceutical cargo (dry and temperature controlled) and aerospace & engine cargo
- Knowledge of Chain of Responsibility laws & regulations
- Checking all documentation and customs status using internal system, EDI and ICS
- Obtaining transport quotes (air and road) for adhoc deliveries
- Arranging payment with colleagues for outside forwarders tax invoices and collecting cargo in a timely manner
- Assist supervisor with training junior staff
Transport Operator
DSV Air & Sea Ltd
Mascot
06.2016 - 08.2017
- Liaise with multiple carriers facilitating FCL deliveries
- Send Time Slot Requests, Cartage Advices and EDOs to carriers
- Check vessel arrivals and vessel availabilities in 1-stop
- Use Compay to pay shipping line tax invoices and other forwarders tax invoices.
- Checking all documentation and customs status
- Create Underbonds in ICS and Cargowise
- Organising delivery schedule and empty container collection with customers
- Obtaining transport quotes for adhoc deliveries
- Issuing final invoice to client
- Entering transport costs into Cargowise for Wips & Accruals and profit and loss purposes
- Use of Cargowise, ICS, 1-stop and Compay
Invoicing Clerk
UTi Worldwide
Alexandria
02.2015 - 06.2016
- Issuing final invoices to clients
- Generate weekly and monthly client spend reports
- Raise credit notes
- Provide documentation as per client request (customs entry, commercial invoice, packing list, packing declaration, bill of lading)
- Use of 1view and Expedient
Education
Year 12 - Standard English, General Mathematics, Community Family & Studies, Business Studies, Music
Tempe High School
Skills
- Service Scheduling & Technician Dispatch
- Transport & Cartage Coordination
- Operations Administration
- Quoting & Cost Control
- Invoicing & Billing Reconciliation
- Timesheet Validation
- Stakeholder & Customer Management
- Compliance (DAWE, ABF, Chain of Responsibility)
- Underbond & ICS Processing
- Database & Systems Management (Cargowise, ICS)
- Process Improvement & Workflow Efficiency
References
Available upon request.
Timeline
Service Coordinator
Direct Lifts Australia
10.2023 - 02.2026
CFS & Transport Operations Admin
Arrow Transport Logistics & Quarantine Services
10.2022 - 09.2023
Customer Service/Cartage Coordinator
Geodis
01.2022 - 09.2022
Key Account Manager
HubX Transportation
01.2021 - 12.2021
Warehouse Supervisor
HubX Transportation
03.2020 - 01.2021
Operations Supervisor
HubX Transportation
06.2019 - 03.2020
Airfreight Import Operator
Kuehne & Nagel
09.2017 - 05.2019
Transport Operator
DSV Air & Sea Ltd
06.2016 - 08.2017
Invoicing Clerk
UTi Worldwide
02.2015 - 06.2016
Year 12 - Standard English, General Mathematics, Community Family & Studies, Business Studies, Music
Tempe High School