Penelope Hind
CAMP MOUNTAIN,QLD
Summary
Versatile and capable, with a proven track record at Little Corner Cafe, enhancing customer loyalty and operational efficiency. Excelled in staff training and development, alongside mastering barista and cooking skills, demonstrating strong decision-making and multitasking abilities. Achieved significant improvements in service quality and compliance, resulting in a successful and popular cafe.
Experienced with managing all facets of cafe operations, including team leadership and customer satisfaction. Utilizes effective inventory control and vendor management to streamline processes. Track record of fostering welcoming environment and ensuring high-quality service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cafe Owner/Manager of Operations
Little Corner Cafe
04.2014 - 03.2025
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Mentored and trained employees to improve performance and encourage professional growth.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
Retail Assistant
The Mill Providore
02.2011 - 01.2014
- Used POS system to process sales, returns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Store was a multifaceted business with an Art Gallery/Giftware area on the top level and a Deli/Homewares area on the ground level. I was employed to work on both levels.
Waitress/Restaurant Hostess
Mud Bar Restaurant
02.2009 - 02.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Baradene College
Auckland, New ZealandSkills
- Decision-making
- Customer service-focused
- Strong multitasking
- Staff training and development
- Team player attitude
- Clear communication
- Cleanliness and Health and Safety compliance
- Cash and eft handling and reconciliation of takings
- Barista and Cooking skills
- Flexible schedule availability
Certification
Certificate 11 in Small Business
Food Safety Supervisor Certificate
Timeline
Cafe Owner/Manager of Operations
Little Corner Cafe
04.2014 - 03.2025
Retail Assistant
The Mill Providore
02.2011 - 01.2014
Waitress/Restaurant Hostess
Mud Bar Restaurant
02.2009 - 02.2011
High School Diploma -
Baradene College
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