Word, Outlook, Excel
Penelope-Jane Auld
Gardenvale,VIC
Summary
Proven achiever in administrative efficiency, I elevated office operations at Bunnings Warehouse through meticulous file organisation and adept multitasking. My core level in Microsoft Office and commitment to continuous improvement resulted in a significant enhancement of workplace productivity and security, maintaining an exceptional performance average.
Possess strong analytical skills tempered with attention to detail. I am an individual with a strong sense of integrity valuing honesty and openness. I take responsibility and accountability for my actions. Proactive to my approach to tasks and meticulous in my high quality of work.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator / Retail Assistant
Bunnings Warehouse
Gardenvale, VIC
11.2006 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Increased office security by updating visitor check-in procedures and protocols.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Processed expense reports, ensuring timely reimbursement for employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Education
Certificate III - Children's Services
Charles Darwin University
Darwin, NT12.1999
Skills
Reception Management
File Organisation
Multi-line phone operation
Appointment Setting
Reception Area Maintenance
Mail handling
Document scanning and digitisation
Supply Management
Confidential information management
Office Equipment Maintenance
Mail Routing
Data Entry
Microsoft Office
Multitasking and Organisation
Administrative Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionQuote
Behave towards others as you would have them behave towards you.
Software
Interests
Architecture
Timeline
Receptionist Administrator
Bunnings Warehouse
11.2006 - Current
Certificate III - Children's Services
Charles Darwin University
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