Penelope Kessell
Manly,QLD
Summary
Motivated and personable worker with experience in hospitality and retail, looking to expand deeper into hospitality or more administrative roles. Dedicated to meeting performance targets, offering great organisational and interpersonal skills. Enjoys working with others and eager to start with a positive attitude! Live in the Wynnum/Manly area.
Overview
5
5
years of professional experience
Work History
Stylist
Lovisa
07.2024 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Barista
Gloria Jeans Wynnum
12.2023 - Current
- I am currently employed at Gloria Jeans in Wynnum Plaza and working there has helped me further improve my communication skills and personability.
- However, I’m not content with the work environment and hours and feel I would work better in a more organised, professional workplace.
Hospitality Worker
Gloria Jeans Darwin
06.2023 - 11.2023
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Store Presentation Team Member
KMART
04.2022 - 11.2022
- Cleaned and organised store
- Assisted customers with finding product, building customer service skills
Hospitality Worker
The Venue @ Fannie Bay
01.2021 - 05.2022
- Company Overview: a hire-able venue for events such as birthday parties, wedding receptions, etc
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Hospitality Worker
Bayside United Football Club
08.2019 - 12.2020
Education
High School Diploma -
Casuarina Senior College
Moil, NT11.2023
Skills
- Verbal and Written communication
- Customer connection
- Confidence
- Leadership and Management
- Adaptability and Ability to work under pressure
- Quick learner and Ability to take criticism
Personal Information
Date of Birth: 25/03/2006 (18 years old)
Timeline
Stylist
Lovisa
07.2024 - Current
Barista
Gloria Jeans Wynnum
12.2023 - Current
Hospitality Worker
Gloria Jeans Darwin
06.2023 - 11.2023
Store Presentation Team Member
KMART
04.2022 - 11.2022
Hospitality Worker
The Venue @ Fannie Bay
01.2021 - 05.2022
Hospitality Worker
Bayside United Football Club
08.2019 - 12.2020
High School Diploma -
Casuarina Senior College
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