Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Penelope Tsantis

Mount Waverley

Summary

Trusting and empathetic provisional psychologist who is highly motivated to foster opportunity and change in widespread communities. Experience in pharmacy engaging with customers with mental health conditions and problematic alcohol and drug users. Participation in providing digital crisis support through volunteering at Lifeline. Possess the ability to take initiative and work well in teams and build strong rapport.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Direct Chemist Outlet
02.2019 - Current
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Ensure pharmacy counter and related areas are clean, neat and organized.
  • Received incoming supplies and stocked them in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Brief pharmacy management experience including liaising with Pharmaceutical Representatives, training new employees, and ordering stock.
  • Ensuring overall compliance with pharmacy policies and regulations.
  • Delivered Webster-pack medication to elderly in nursing homes and living in isolation.
  • Manage all weekly Webster-pack medication. Ensure packs are completed weekly and header cards are printed.
  • S2/S3 medication certificate: Educated in pharmacist-only medicines.

Pharmacy Assistant

Stott's Corner Pharmacy
01.2021 - 03.2023
  • Experience in training new Pharmacy Assistants, including working at the register, providing appropriate customer service skills, answering phone calls and understanding knowledge of pharmaceutical products.
  • Competent in providing pharmaceutical assistance to customers over the phone.
  • Managed over 30 customer calls per day during the COVID-19 pandemic lockdowns.
  • Used therapeutic communication techniques to build rapport and guide discussion with patients.
  • Interacted and empathized with heroin patients involved in the Methadone program and patients with mental health conditions.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.

Casual Receptionist

Jayco Head Office
02.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Provisional Psychologist (Placement)

Bundoora Family Clinic
07.2023 - Current
  • Used therapeutic communication techniques to build rapport and guide discussion with patients.
  • Experience conducting therapy with youth ages 6 to 13 and adults.
  • Proficiency in showcasing provisional psychologist ethical obligations.
  • Experience in conducting Cognitive Behavioural Therapy (CBT) with clients.
  • Competent in conducting the Wechsler Intelligence Scale for Children (WISC-V) and the Wechsler Individual Achievement Test (WIAT).
  • Ability to manage administration responsibilities, using Titanium platform and placement email.
  • Experience in liaising with client informants, including parents, extended family members and teachers.
  • Experience in conducting school observations.

Education

The Victorian Certificate of Education -

Mount Waverley Secondary College
Mount Waverley, VIC
10.2018

Bachelor of Psychological Science -

Deakin University
Melbourne, VIC
02.2022

Bachelor of Psychological Science (Honours) -

ISN Psychology
Ivanhoe, VIC
11.2022

Master of Psychology (Clinical) -

ISN Psychology
Ivanhoe, VIC
11.2024

Skills

  • Emotional awareness and compassion for others
  • Uphold professional boundaries and ethical code
  • Communicate effectively with clients, colleagues and informants
  • DSM-IV-TR Classification
  • Collaborate well within teams
  • Highly self-aware
  • Ability to demonstrate cultural competence

Certification

S2/S3 Certificate

Direct Chemist Outlet, Oakleigh South

  • Completed modules regarding Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). Extensive knowledge regarding medicines and products. Trained in obtaining and providing information to customers.

Timeline

Provisional Psychologist (Placement)

Bundoora Family Clinic
07.2023 - Current

Casual Receptionist

Jayco Head Office
02.2023 - Current

Pharmacy Assistant

Stott's Corner Pharmacy
01.2021 - 03.2023

Pharmacy Assistant

Direct Chemist Outlet
02.2019 - Current

The Victorian Certificate of Education -

Mount Waverley Secondary College

Bachelor of Psychological Science -

Deakin University

Bachelor of Psychological Science (Honours) -

ISN Psychology

Master of Psychology (Clinical) -

ISN Psychology

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Penelope Tsantis