Penelope Wilson
Wollongong
Summary
I am capable of representing my company in all situations, and am able to work independently or as part of a team. I enjoy new and challenging opportunities, am success orientated and continually aim to meet high standards of time management.
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
31
31
years of professional experience
Work History
Owner / Manager
Woonona Florist
Woonona, NSW
08.2016 - Current
- Streamline daily operations, focusing on workflow efficiency and delivering exceptional customer service.
- Manage inventory systems to ensure consistent product availability while reducing excess waste.
- Design and implement comprehensive marketing strategies aimed at enhancing brand recognition and attracting new clientele.
- Develop strategic relationships with local suppliers to secure high-quality materials at competitive prices.
Florist
Flowers A Bunch
Campbelltown, NSW
01.2016 - 07.2016
- Designed and arranged floral displays for various occasions, elevating customer satisfaction through creativity.
- Collaborated with clients to select appropriate flowers and designs, ensuring alignment with their vision and preferences.
- Managed inventory of flowers and supplies, optimizing stock levels to reduce waste and improve cost efficiency.
- Trained junior staff on floral arrangement techniques and customer service best practices to enhance team performance.
- Developed seasonal product lines, adapting designs based on market trends to attract new clientele and boost sales.
- Oversaw daily operations of flower shop, streamlining workflows to improve service speed and quality during peak hours.
Florist
Flower Bud Florist
Wollongong, NSW
01.2005 - 12.2015
- Designed and arranged floral displays for various occasions, elevating customer satisfaction through creativity.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Florist
Dianne's Fresh Flowers
Sans Souci, NSW
03.2000 - 12.2004
- Increased sales revenue with exceptional customer service and upselling techniques.
- Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Built strong relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Designed custom floral arrangements for diverse clientele, enhancing customer satisfaction and loyalty.
Florist
Flowers of Southport
Southport, QLD
02.1999 - 03.2000
- Designed and arranged floral displays for various occasions, elevating customer satisfaction through creativity.
- Collaborated with clients to select appropriate flowers and designs, ensuring alignment with their vision and preferences.
- Managed inventory of flowers and supplies, optimizing stock levels to reduce waste and improve cost efficiency.
- Developed seasonal product lines, adapting designs based on market trends to attract new clientele and boost sales.
- Established vendor relationships for sourcing high-quality flowers, negotiating terms to maximize profitability while maintaining standards.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
Florist
Milton Florist and Craft
Milton, NSW
02.1995 - 01.1999
- Collaborated with clients to select appropriate flowers and designs, ensuring alignment with their vision and preferences.
- Developed seasonal product lines, adapting designs based on market trends to attract new clientele and boost sales.
- Oversaw daily operations of flower shop, streamlining workflows to improve service speed and quality during peak hours.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
Education
High School Diploma -
Kiama High School
Kiama, NSW12-1985
Skills
- 30 years of experience in the florist industry
- Exceptional customer service
- Creative and Passionate
- Self-motivated
- Reliable and Honest
- Professional phone manner
- Create bunches and arrangement to customers’ needs
- Recommend flowers and greenery for each arrangement
- Water plants, and cut, condition, and clean flowers and foliage for storage
- Order and purchase flowers and supplies from wholesalers and growers
- Wrap and price completed arrangements
- Full Driver’s License and Own Vehicle
Timeline
Owner / Manager
Woonona Florist
08.2016 - Current
Florist
Flowers A Bunch
01.2016 - 07.2016
Florist
Flower Bud Florist
01.2005 - 12.2015
Florist
Dianne's Fresh Flowers
03.2000 - 12.2004
Florist
Flowers of Southport
02.1999 - 03.2000
Florist
Milton Florist and Craft
02.1995 - 01.1999
High School Diploma -
Kiama High School