Peni Camoro Katonitabua
Perth,WA
Summary
Proven Office Administrator with a track record of enhancing office productivity and customer satisfaction at Construction Manager Global. Excelled in database entry and customer engagement, leading targeted improvements and efficient administrative support. Skilled in leadership and adept at managing high-volume tasks, achieving significant improvements in client retention and operational efficiency.
Overview
11
11
years of professional experience
Work History
Office Administrator/ Executive Assistant
Construction Manager Global
Nadi - Denarau Island Fiji
09.2024 - 12.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Administrative Officer
Fiji Road Authority
Suva Fiji Island
02.2018 - 12.2019
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Administrative Officer
Vulavula Creek Wood Charcoal
Nabukelevu Serua - Navua Central Fiji
01.2021 - 08.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Call Centre Operator
Star Global Solutions - Clean Planet Limited NZ
Matintar Nadi Fiji
01.2020 - 12.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Customer Relations Officer
Courts Fiji Limited
Suva
11.2014 - 11.2016
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Created training guides and in-person and online training courses to improve customer user experience in Software environment.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained statistical database of customers using Software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Education
Diploma In Management Studies - Human Resources Management
The University of The South Pacific
Laucala Campus - Suva Fiji Island04.2015
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Bookkeeping
- Telephone reception
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling appointments
- Scheduling
- File maintenance
- Calendar management
- Schedule and calendar management
- Word processing
- Inbound phone call handling
- Business administration
Timeline
Office Administrator/ Executive Assistant
Construction Manager Global
09.2024 - 12.2025
Administrative Officer
Vulavula Creek Wood Charcoal
01.2021 - 08.2024
Call Centre Operator
Star Global Solutions - Clean Planet Limited NZ
01.2020 - 12.2020
Administrative Officer
Fiji Road Authority
02.2018 - 12.2019
Customer Relations Officer
Courts Fiji Limited
11.2014 - 11.2016
Diploma In Management Studies - Human Resources Management
The University of The South Pacific