PENIEL ALEXIS BARAQUIA
18 Vasey St., Bentleigh East VIC,Australia
Summary
Results-oriented achiever with proven ability to contribute to the team and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
STYLE CONSULTANT
Wittner Moorabbin Super Centre
02.2024 - Current
- Delivered personalized styling consultations, enhancing customer satisfaction and loyalty.
- Educated clients on current fashion trends and product offerings, fostering informed purchasing decisions.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
- Developed visual merchandising strategies that improved store presentation and product accessibility.
- Mentored junior consultants on styling techniques and customer engagement practices, promoting team development.
EDUCATOR
Guardian Childcare and Education St. Kilda South
05.2023 - 12.2023
- Developed positive and supportive relationships with children
- Assisted in the design, implementation and evaluation of quality child focused programs for children
- Liaised and interacted effectively with families in caring for children
- Supported family involvement in the program
RETAIL ASSISTANT
PERA Premium Emporium
01.2023 - 05.2023
- Assisted customers with product inquiries, ensuring a high level of service and satisfaction.
- Managed inventory levels through regular stock checks, contributing to efficient store operations.
- Implemented visual merchandising strategies, improving product presentation and customer engagement.
HOMEBASED ONLINE ENGLISH TEACHER
Perfect25
06.2019 - 07.2022
- Developed engaging lesson plans tailored to diverse student needs.
- Implemented interactive teaching strategies to enhance language acquisition.
- Facilitated online discussions to promote active participation and critical thinking.
- Assessed student progress through regular evaluations and feedback sessions.
- Utilized technology tools to streamline administrative tasks and enhance learning experiences.
HOMEBASED ONLINE ENGLISH TEACHER
Newer English Inc.
04.2018 - 06.2019
- Enhanced students' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Used pre-written curriculum to teach students English via remote video conferencing.
HOMEBASED ONLINE ENGLISH TEACHER (PART-TIME)
Tutoring KR
04.2018 - 01.2019
- Provided individualized support to students, enhancing their language proficiency.
- Worked with students of various age groups on grammar, pronunciation and sentence construction.
TAX COLLECTION AIDE
Patnongon Municipal Hall
02.2018 - 07.2018
- Assisted in daily operations, ensuring efficient workflow and adherence to municipal protocols.
- Maintained accurate records for departmental activities, enhancing information accessibility and reliability.
- Collaborated with team members to improve service delivery, fostering a positive work environment.
HOMEBASED ONLINE ENGLISH TEACHER
Clasing ELTS
01.2018 - 07.2018
- Gave lessons to Spanish and South American students, mainly working professionals
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
- Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
CLAIMS ASSISTANT
BPIMS Insurance Corporation
08.2016 - 11.2017
- Processed insurance claims efficiently, ensuring timely resolution and adherence to company policies.
- Reviewed claim documents for accuracy, identifying discrepancies and facilitating prompt corrections.
- Collaborated with underwriters to verify coverage details, enhancing communication across departments.
- Implemented improvements in claims tracking systems, streamlining workflow and reducing processing time.
- Developed comprehensive reports on claim trends, providing insights to inform strategic decision-making.
HOMEBASED ONLINE ENGLISH TEACHER (PART-TIME)
Weblio
06.2016 - 06.2016
- Developed engaging lesson plans to enhance student learning outcomes.
- Utilized interactive tools to facilitate dynamic online language instruction.
- Fostered a supportive virtual classroom environment encouraging student participation.
- Managed classroom dynamics effectively, promoting a positive learning atmosphere.
CASHIER
BPIMS Insurance Corporation
09.2012 - 08.2016
- Processed customer transactions promptly, minimizing wait times.
- Assisted clients and insurance agents with premium payment by issuing an official receipt.
- Answered telephone inquiries from clients and business partners.
- Learned duties for various positions and provided backup at key times.
- Resolved customer inquiries and concerns promptly, ensuring high satisfaction levels.
- Implemented cash-handling procedures, reducing discrepancies during daily reconciliations.
- Monitored inventory levels and assisted in restocking supplies as needed to enhance efficiency.
HOMEBASED ONLINE ENGLISH TEACHER (PART-TIME)
Bizmates
03.2015 - 05.2015
- Gave lessons to Japanese students, mainly working professionals
ENGLISH TEACHER
CNC Language Center Inc.
07.2012 - 08.2012
- Prepared and implemented lesson plans covering required course topics.
- Led interesting and diverse group activities to engage students in course material.
- Supported student skill development in alignment with personal and academic goals.
- Administered assessments and standardized tests to evaluate student progress.
CUSTOMER SERVICE REPRESENTATIVE
SPi Global
05.2012 - 06.2012
- Attended to customer related concerns and technical concerns under the DISH Network
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - Early Childhood Education and Care
Melbourne City Institute of Education Pty. Ltd.
Melbourne, Victoria, Australia01.2025
Certificate III - Early Childhood Education and Care
Melbourne City Institute of Education Pty. Ltd.
Melbourne, Victoria, Australia01.2024
Masters - Management, Major in Business Management
University of the Philippines in the Visayas
Iloilo City, Philippines08.2017
Undergraduate of Diploma - Teaching
West Visayas State University
Iloilo City, PhilippinesBachelor of Science - Management Accounting
Central Philippine University
Iloilo City, Philippines04.2012
Skills
- Customer service
- Office administration
- Organization
- Student engagement
- Reading strategies
- Oral communication
- Vocabulary building
- Student support
- Cultural sensitivity
- Pronunciation coaching
- Remote instruction
- Time management
Certification
- TOEIC Seminar, Teaching Guidelines and Methodologies, Accent Training Tutoring KR July 2018
- Claims Training BPIMS Insurance Corp., Philippines October 2017
- Information Security Course I BPIMS Insurance Corp., Philippines January 2017
- Claims Training BPIMS Insurance Corp., Philippines January 2017
- Cashiers’ Training BPIMS Insurance Corp., Philippines April 2016
- Advanced Course on Motor Insurance Insurance Institute for Asia and the Pacific, Iloilo City March 18 to 24, 2015
- Basic Non-Life Insurance Course Insurance Institute for Asia and the Pacific, Cebu City October 6 to 10, 2014
- Cashiers’ Training BPIMS Insurance Corp., Philippines June 2013
- Korean Language Course (Level 1) West Visayas State University, Iloilo City February 24 to March 6, 2012
- Virtual Assistant Training Freelance Academy April 15 to 22, 2025
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Korean
Elementary
Timeline
STYLE CONSULTANT
Wittner Moorabbin Super Centre
02.2024 - Current
EDUCATOR
Guardian Childcare and Education St. Kilda South
05.2023 - 12.2023
RETAIL ASSISTANT
PERA Premium Emporium
01.2023 - 05.2023
HOMEBASED ONLINE ENGLISH TEACHER
Perfect25
06.2019 - 07.2022
HOMEBASED ONLINE ENGLISH TEACHER
Newer English Inc.
04.2018 - 06.2019
HOMEBASED ONLINE ENGLISH TEACHER (PART-TIME)
Tutoring KR
04.2018 - 01.2019
TAX COLLECTION AIDE
Patnongon Municipal Hall
02.2018 - 07.2018
HOMEBASED ONLINE ENGLISH TEACHER
Clasing ELTS
01.2018 - 07.2018
CLAIMS ASSISTANT
BPIMS Insurance Corporation
08.2016 - 11.2017
HOMEBASED ONLINE ENGLISH TEACHER (PART-TIME)
Weblio
06.2016 - 06.2016
HOMEBASED ONLINE ENGLISH TEACHER (PART-TIME)
Bizmates
03.2015 - 05.2015
CASHIER
BPIMS Insurance Corporation
09.2012 - 08.2016
ENGLISH TEACHER
CNC Language Center Inc.
07.2012 - 08.2012
CUSTOMER SERVICE REPRESENTATIVE
SPi Global
05.2012 - 06.2012
Certificate III - Early Childhood Education and Care
Melbourne City Institute of Education Pty. Ltd.
Masters - Management, Major in Business Management
University of the Philippines in the Visayas
Undergraduate of Diploma - Teaching
West Visayas State University
Bachelor of Science - Management Accounting
Central Philippine University
Diploma - Early Childhood Education and Care
Melbourne City Institute of Education Pty. Ltd.