Penisimani Meafoou
Oxley Park,NSW
Summary
Results-driven Director of Operations with expertise in operational management and process improvement. Led large teams across multiple departments to enhance efficiency and compliance. Strong communicator skilled in conflict resolution and resource allocation to optimize processes and improve service delivery.
Overview
7
7
years of professional experience
Work History
Director of Operations
Oscar Security Group Pty Ltd
Sydney, NSW
09.2025 - Current
- Managed daily operations to ensure compliance with security protocols.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated team schedules to enhance resource allocation and maximize efficiency.
- Facilitated interdepartmental communication to improve workflow and collaboration.
- Implemented training programs for staff on security systems and procedures.
- Oversaw inventory management for security equipment and supplies.
- Provided leadership and guidance to subordinate managers and supervisors.
- Delegated work to staff, setting priorities and goals.
- Developed operational policies to enhance service delivery standards.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Compiled and presented detailed reports on operational results to inform strategic decision-making.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
Security Supervisor
Oscar Security Group Pty Ltd
Sydney, NSW
08.2019 - 09.2025
- Supervised security team during shifts to ensure safety protocols were followed.
- Provided security team leadership and contributed to on-call duties.
- Facilitated communication among security personnel to enhance incident response and ensure operational efficiency.
- Coordinated with law enforcement during incidents to enhance public safety.
- Trained new security personnel on procedures and emergency response protocols.
- Monitored surveillance systems for suspicious activity and responded promptly.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Investigated incidents, documented findings, and recommended improvements to strengthen the security program.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Upheld strict confidentiality regarding sensitive information and security measures.
Education
Certificate II - Security Operations
SECTA Training Academy
Sydney08.2019
Certificate - First Aid Certificate
SECTA Training Academy
Sydney, NSW08.2019
Skills
- Hold a 1AE Security License
- Operational management
- Process improvement
- Operational efficiency
- Workforce planning
- Resource allocation
- Scheduling
- Security operations
- Talent acquisition
- Employee development
- Team leadership
- Time management
- Conflict resolution
- Effective communication
Languages
Tonga
Native/ Bilingual
English
Native/ Bilingual
Timeline
Director of Operations
Oscar Security Group Pty Ltd
09.2025 - Current
Security Supervisor
Oscar Security Group Pty Ltd
08.2019 - 09.2025
Certificate II - Security Operations
SECTA Training Academy
Certificate - First Aid Certificate
SECTA Training Academy