Penni Wilton
Mornington,VIC
Summary
To obtain a full-time position, enabling me to work in a dynamic, positive environment whilst offering the company my vast experience in customer service, organisational management along with my professionalism and attention to detail. Also, I enjoy working in a ‘hands-on' role and have an easy-going personality with a proven track record of delivering results.
Overview
28
28
years of professional experience
Work History
Enrolment Officer/School Administration
St Macartan's Parish Primary School
2019.04 - Current
- Synergetic Data base maintenance, setting up Simon timetables
- Rollover of database for Parent access module (SIMON/PAM)
- All fee correspondence to 317 families, including sending fee agreements each year, setting up direct debit arrangements.
- Contacting families to establish open friendly connections to
setup payment plans whilst also tracking old debt - Setup of new online enrolment platform (Enquiry Tracker in 2022) to reduce volume of incoming calls and track enquiries and allow point of follow up and statistically track enrolments
- Tours once a week with new families who are considering St Macartan's and assisting them with all their questions on their child's education at St Macartan's
- First Aid duty during the non-playtime hours of the school
Answering all phone queries that come directly into the school - Taking payments over the phone for all fees and camps
Receipting and setting up through Dept of Education all conveyance applications - Census in February and August annually
- Annual Charging of fees and levies and new family charging of fees through Synergetic (database)
- Answering all enrolment questions and processing all new and Prep Enrolments
- Organising meet and greets with Principal/Deputy Principals each year along with all correspondence, for new families coming into St Macartan's, including setting up on new
platforms and internal systems as well as preparing orientation information - Planning meeting fortnightly with Business Manager, Principal and admin staff.
- Learn new methods in receipting to reduce time and errors in receipting school fees
Sports Administrator
Peninsula Grammar
2016.08 - 2019.04
- Worked in the role of School Administration alongside the Director of Sport, Head of Girls Sport and Head of Boys Sport.
- Further experience within the school at Reception in ECC, Junior School, Senior School and in Sports Administration organising communications to parents for all sports teams through Summer and Winter Sport Seasons involving 700 students per season
- Organised award ceremonies with ordering and preparing all trophies and events whilst also organising notifications to the parent community
- Organised the Ski Program with payment and coordination on mountain program each year from day trips to competitions school participated in
- I have extensive experience with Synergetic and Care Monkey and other intranet school platforms.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
Receptionist and Order Administration
Footwork Podiatric Laboratory
2015.04 - 2016.05
- 2 days per week
- Answering incoming and internal phone calls
- Processing all orthotic orders each day up to 500 orders per day
- All administration task related to processing orders and ensuring all labels and documentation is correct.
- Implementing systems to reduce administrative workload ie. mail merge of labels for orthotics.
- Answering all calls coming into business along with following up on orders through production
- Collaborated with team members to complete timely orders and avoid delays
Administration - Accounts
Veritas Technology Group P/L
2007.01 - 2016.08
- Administration & Accounts
- Day to day administration including ordering and tracking purchases for invoicing
- Book keeping of all business transactions using Xero and company
- BAS
- Answering incoming calls where required and logging issues in help desk, role which is now a full time role
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Reception Administration
Mary Kay Cosmetics
2005.08 - 2007.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Setup manuals for reception area and instigated software messaging system
- Answered Sales calls and directed calls to various areas of the business, end of month sales days would be taking up to 500 calls.
Marketing Coordinator
Southern Cross Computer Systems
2000.12 - 2004.03
- Coordinated and managed major events including sponsorship
- Liaised with suppliers, customers on marketing activities
- Updated website with current information
- Maintained customer database
- Planning and reconciliation of HP/Compaq Marketing Funds
- Coordinated and executed telemarketing campaigns
- Direct Mail outs (from 150 – 1500)
- Relieving Reception when required
- Review and update all marketing material
- Purchasing marketing merchandise
- Allocation of marketing tickets – Medallion Club
- Increased awareness of SCCS amongst customers
- Ensured through telemarketing high percentage of attendance to all events
- Introduced SCCS and new products on the market to potential new customers through telemarketing
- Obtained many leads and booked appointments for sales department
- Organising and executing large and small events along with the sponsorship
- Departed on Maternity Leave in March 2004 and resigned (March 2005) as position could only be offered on a full time basis
Corporate Sales Consultant
Ansett Australia
2000.07 - 2000.12
- Utilising new leads to introduce Ansett's new corporate product together with Ansett's entire suite of products and services
- Following up prospective ESME & SME clients to generate new sales ($0-$200,00 pa)
- Completing necessary administrative tasks to assist in the implementation process of new accounts
- Responsible for verification of all won accounts
- Further developed negotiation skills, particularly with larger accounts
- Generation of submissions throughout the sales process, i.e Pending, won and lost accounts
- Completed 3 week Travel Management Training Program
Banquet Executive
The Windsor
1997.01 - 2000.01
- Diverse Event role within the banqueting department. Events including weddings, corporate dinners, concerts, product launches, wine appreciation dinners
- Speaking and meeting personally with clients to sell
or coordinate their particular function and also
accommodation if required - Organisational management within banqueting office, as I was
responsible for ensuring staff quoted the correct rates to maximise
company profits - Utilising my judgment and negotiation skills to ensure that
corporate and personal clients were satisfied with the service they
were receiving along with the event suiting their budget - Training new staff with computer systems (lotus
notes and Fidelio) - Reports for management
- Increased sales within corporate and domestic (wedding
and kosher) - Implemented systems and procedures to increase efficiency
and productivity - Receiving positive feedback from clients, thanking me for
my professionalism thus receiving repeat and referral
business with The Windsor - Organising The Windsor Bridal Day to increase sales within the
wedding market, reaching a total amount of 8 bookings,
approximate revenue: $80,000 - $100,000.
Reservations Clerk
Le Meridien
1996.01 - 1997.01
- Responsible for accommodation sales and telemarketing within the Reservations department
- Comprehensive understanding of the landmark program and hotel operations
- Understanding the various forms of accommodation reservations such as fortress computer bookings from outside travel agencies who book through their Sabre and Galileo systems
- Also, wholesale corporate and group bookings
- Ensuring correct rates are quoted
- Maintaining close contact with the sales department on prospective corporate clients, as these are clients which gave the hotel a majority of room nights
- Telemarketing to increase the corporate database and encourage secretaries to utilise our privilege card (incentive card)
- Therefore Le Meridien increasing sales of room nights and use of banqueting facilities
Close Quarters Club Coordinator
The Centra Hotel
1996.06 - 1996.12
- Setup and coordination of this club offering 25% off the
- World Trade Centre Employees Duties
- The promotion of the restaurant and bar within the hotel
- Setting up and maintaining the database of members
- Liaising with the department managers on the promotion of their facilities
- Increasing the membership base of speaking with companies within the World Trade Centre Achievements
- Increasing patronage and sales within the bar mainly by promoting the up and coming events and promotions
- Focusing on the product although the place where the bar was located within the Centra was not ideal
- I still managed to focus on the positive aspects of the food and beverage facility
Education
Diploma of Business - Hospitality Management
WILLIAM ANGLISS INSTITUTE OF TAFE
1996
Advanced Diploma of Travel & Tourism - Tertiary
HALES COLLEGE
Melbourne, VIC1993
12 – Obtained VCE -
YARRA VALLEY ANGLICAN SCHOOL
1991
Skills
- Diverse knowledge of various industries
- Great Communication Skills
- Have a high level of initiative
- Highly organised with high attention to detail
- Strong work ethics and ability to work as part of a team or independently.
- Respectful and approachable team
member who thrives on building strong working relationships and positive work environment - Event Management
- Microsoft Office Suite
- Always willing to learn and embrace new technologies with the ability to problem solve
Timeline
Enrolment Officer/School Administration
St Macartan's Parish Primary School
2019.04 - Current
Sports Administrator
Peninsula Grammar
2016.08 - 2019.04
Receptionist and Order Administration
Footwork Podiatric Laboratory
2015.04 - 2016.05
Administration - Accounts
Veritas Technology Group P/L
2007.01 - 2016.08
Reception Administration
Mary Kay Cosmetics
2005.08 - 2007.01
Marketing Coordinator
Southern Cross Computer Systems
2000.12 - 2004.03
Corporate Sales Consultant
Ansett Australia
2000.07 - 2000.12
Banquet Executive
The Windsor
1997.01 - 2000.01
Close Quarters Club Coordinator
The Centra Hotel
1996.06 - 1996.12
Reservations Clerk
Le Meridien
1996.01 - 1997.01
Diploma of Business - Hospitality Management
WILLIAM ANGLISS INSTITUTE OF TAFE
Advanced Diploma of Travel & Tourism - Tertiary
HALES COLLEGE
12 – Obtained VCE -
YARRA VALLEY ANGLICAN SCHOOL
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