Penny Brown

This is a volunteer position that I take great pride in being a part of. I am an assist Coach for the under 11's mixed team and Coach the under 11's girls team and truly love every minute I am on the field.

• Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
• Boosted player confidence through personalized training sessions and continuous feedback.
• Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
• Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.

I previously held a position as Assistant Manager of the Oxley Tavern for ALH Group however moved back to a casual role to better suit the needs of my family.

• Recorded guest payments, verifying identification and credit card information to prevent fraud.
• Assisted guests with requests by communicating with other team members.
• Increased hotel and condominium loyalty through operational improvements.
• Accurately completed shift reports detailing reservations, checkouts and special requests.
• Provided highest quality customer service standards by anticipating customer needs.
• Secured events by helping guests determine the appropriate space to reserve based on the estimated number of attendees.
• Set and confirmed reservations for guests in person and by phone.
• Promoted value-added services, such as vouchers and special access options to increase guest satisfaction.
• Quickly and courteously resolved all guest problems and complaints.
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
• Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.

• Assessed company security risks and developed actionable solutions to be presented to management.
• Issued criminal trespass warnings to possible suspects and assisted police in apprehending suspects.
• Periodically reviewed existing policies and procedures and made recommendations to improve security.
• Trained new security officers on safety protocols and company standards.
• Demonstrated ability to think fast and remain calm under pressure.
• Oversaw highly effective security team and managed scheduling and resource allocation.
• Led security team and contributed to on-call shifts.
• Demonstrated public safety dedication through thorough patrolling of community events.
• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
• Supervised property entrances and exits and monitored employee safety.
• Recorded required data for incident reports and files quickly and accurately.

• Recorded required data for incident reports and files quickly and accurately.
• Supervised property entrances and exits and monitored employee safety.
• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
• Provided security team leadership and contributed to on-call duties.
• Oversaw highly effective security team and managed scheduling and resource allocation.
• Demonstrated ability to think fast and remain calm under pressure.
• Trained new security officers on safety protocols and company standards.
• Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.

• Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
• Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
• Pruned trees and bushes to improve visibility and shapes.
• Applied weed and pest control chemicals to protect customer lawns.
• Planned and cultivated designer lawns and gardens to enhance backyard lawns.
• Operated and maintained basic landscaping equipment and vehicles.
• Removed and properly disposed of debris to maintain worksite safety.
• Provided top service delivery quality control by eliminating downtime to maximize revenue.
• Developed large- and small-scale computerized site plans and landscape designs.
• Eliminated undesirable weeds and pests by physically removing problems or applying chemicals.
• Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
• Installed sprinkler systems.
• Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.